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Old 08-07-2015, 12:24   #16
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Re: My simrad 4G radar is not detected

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Originally Posted by Cap Erict3 View Post
The end is nigh. Again


------------------------------
Looking for another pretty place to work on the boat.
Its not a conspiracy its a goddamn coincidence huh?
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Old 29-08-2017, 17:45   #17
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Re: My simrad 4G radar is not detected

Resurrecting this thread because I'm having a similar issue with a Zeus2 and 3G radar dome (connected with ethernet via a RI unit).

Worked fine when I bench tested it and for a handful of times after install. One time the display didn't see any radar, but fixed itself after a few seconds of waiting. A few days later same thing, but this time it never fixed itself.

Put a multimeter on the radar circuit, pulls ~100 mA for a second, then ~600 mA for a few seconds, then settles back to ~200 mA indefinitely. Seems to me like a reasonable power draw for booting and then going into standby, so it seems the radar is behaving normally.

Looking for any other insights/experiences that might be out there. Plan on contacting Navico support as soon a I have time to deal with it.
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Old 28-09-2017, 01:39   #18
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Re: My simrad 4G radar is not detected

I have had the same problem with my 3,5 year old 4G.
The radar dome was faulty. Navico don't sell any components or circuit boards I was told in Spain. Had to buy a new 4G, 40% factory discount still cost me Euro1700, which is more than I payed for the original purchase. Now 4 weeks later this almost brand new radar is intermittently faulty. In Italy, contacted Simrad Italy. After initial correspondence and the offer of replacing the 4G, if an update to the HDS7 is not fixing the problem, service is ignoring my 4 emails. I need the radar urgently, we are trying to get ready to head across the Atlantic. No response at all any more. Great service!!
Where can I go from here?
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Old 29-09-2017, 11:38   #19
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Re: My simrad 4G radar is not detected

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Originally Posted by Seman View Post
I have had the same problem with my 3,5 year old 4G.
The radar dome was faulty. Navico don't sell any components or circuit boards I was told in Spain. Had to buy a new 4G, 40% factory discount still cost me Euro1700, which is more than I payed for the original purchase. Now 4 weeks later this almost brand new radar is intermittently faulty. In Italy, contacted Simrad Italy. After initial correspondence and the offer of replacing the 4G, if an update to the HDS7 is not fixing the problem, service is ignoring my 4 emails. I need the radar urgently, we are trying to get ready to head across the Atlantic. No response at all any more. Great service!!
Where can I go from here?
How did they establish that the first dome was faulty? Navico US tech support told me I could send it in for testing, but it would go to a facility in Mexico, and turn-around time would be long. Their suggestion was to have a certified dealer/service tech look at it, if the tech identified faulty parts, then we could get them replaced under warranty.

Check with Navico for dealers in your area. Tech support said don't worry about B&G vs Lowrance vs Simrad, the hardware is identical.
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Old 29-09-2017, 12:18   #20
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Re: My simrad 4G radar is not detected

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Originally Posted by wyb2 View Post
How did they establish that the first dome was faulty? Navico US tech support told me I could send it in for testing, but it would go to a facility in Mexico, and turn-around time would be long. Their suggestion was to have a certified dealer/service tech look at it, if the tech identified faulty parts, then we could get them replaced under warranty.

Check with Navico for dealers in your area. Tech support said don't worry about B&G vs Lowrance vs Simrad, the hardware is identical.
I removed the radar & cable from the mast& set it up in my cockpit.
The tech had a brand new radar with him.
after checking voltage & connections he plugged in the new unit and all was ok.
I paid 1750 Euro and all was good for 3 weeks.
I just heard back from the local service, they will come to see me on Wednesday. Not sure whats going to happen, as the fault on my radar is intermittent. Sometimes it works for a day or 2 without fail.
However, I will try to extend the factory warranty to 5 years.
This Navico equipment is obviously of very poor quality, & so is their service.
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