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Old 29-04-2009, 09:11   #1
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KVH Satellite Dish Problem

Any KVH techs lurking about the forum?

I cannot lock onto any satellites. I captured the startup info via the maintenance port and wonder if there are any clues to be found in the data.
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Old 29-04-2009, 20:23   #2
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I don't know a thing about KVH, but aligning a DVB dish is pretty basic - but can be tricky, having done this a number of times for Dish Network and once for DirecTV.

Here's the way I'd approach the problem: On the receiver put in your current zipcode, and get the azimuth, elevation, and skew values. Is the dish pointed in that general direction? If not, then it's probably a calibration issue of some sort. Maybe the KVH needs to calibrate/reference itself to the boat?

Again, this is total speculation on my part, since I've only aligned normal old statically mounted dishes (including just a couple of days ago), but if it's not pointed in the right direction, then it's an alignment issue of some sort!
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Old 30-04-2009, 04:41   #3
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Old 30-04-2009, 06:50   #4
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Quote:
Originally Posted by scotte View Post
I don't know a thing about KVH, but aligning a DVB dish is pretty basic - but can be tricky, having done this a number of times for Dish Network and once for DirecTV.

Here's the way I'd approach the problem: On the receiver put in your current zipcode, and get the azimuth, elevation, and skew values. Is the dish pointed in that general direction? If not, then it's probably a calibration issue of some sort. Maybe the KVH needs to calibrate/reference itself to the boat?

Again, this is total speculation on my part, since I've only aligned normal old statically mounted dishes (including just a couple of days ago), but if it's not pointed in the right direction, then it's an alignment issue of some sort!
I can see the correct LAT/LONG and satellite location info listed in the startup data. So I'm confident that it's searching in the right space.

Quote:
Try Finding KVH User Guides and Tech Manuals at: Answer

Or
KVH provides outstanding support and service through KVH's product and customer support programs

E-mail KVH Technical Support at:
techs@kvh.com
I tried that Gord - the techs replied to the email with an 800 number for me to call

Guess I'll give that a go.....
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