Japan Radio Co., LTD Support - Page 2

roscoe · 19-03-2009, 19:55

It would be nice to know who we are talking to at JRC
Roscoe

bill good · 19-03-2009, 20:03

I've got an old JRC 1980s radar which is going good still & will keep it as long as I can. I like the idea that so far I can keep it going as it has few parts that can't be got anywhere.

JRC Support · 20-03-2009, 09:38

My name is Eric D'Ancicco.

We still fully support the R1800 with service and parts.

s/v Jedi · 22-03-2009, 23:43

Yep, my Garmin 128 does the same and I think every Garmin does. Was enough reason for me to make it my backup GPS and install a Furuno GP-32 as primary.

By now I can dream this stuff, I spent hundreds of hours on it ;-) The two choices for making this work are:

- Buy another GPS that only sends one when waypoint is set
- Buy a mux that supports port priorities like the smart ones from ShipModul Marine Electronics It will drop the Garmin sentence until the PC stops sending it. Works like a charm but you already have a mux so if you're lucky you have one that supports port-priorities!

ps: you are way too far north!

cheers,
Nick.

Islander · 23-03-2009, 10:45

Quote:

Originally Posted by s/v Jedi

ps: you are way too far north!

cheers,
Nick.

Hoping to remedy this in 2010!

Cheers.

JRC Support · 23-03-2009, 12:38

Islander,

I reviewed the capture and concur that this is what is causing your problem.

I sent you an email on this also.

The R1500 can not differentiate between the populated BWC and the unpopulated one. The result is the blinking in and out of waypoints as you are seeing.

If the GPS is feeding your computer, and the computers output in non corrupted, then I would suggest you take the feed from the PC. If you are concerned about signal level drops, you can aquire a NMEA buffer amplifier to allow for more splits of the primary feed signal.

I hope this helps.

S/V Mother Ocean · 23-03-2009, 13:19

I posted a link to this post on another sailing BB. I like your attitude.

Here is a link to it.
http://www.latsandatts.net/forum/vie...=113486#113486

Dan

JRC Support · 23-03-2009, 14:30

Dan,

Thank you very much for the kind words. We appreciate it very much.

I firmly stand behind my companies products and absolutely believe that a large part of any companies success is its ability to support the customers that keep us in business.

If I can ever be of any assistance, please don't hesistate to contact me.

Fair Winds!

Eric

gramos · 23-03-2009, 15:35

Quote:

Originally Posted by JRC Support

Hey Guys,

I am an employee of Japan Radio Co., Ltd. and have registered here to provide you guys with any JRC support you need. We will have our own forum up in a few weeks for specific product info and questions, but for now, let me know if you need anything.

I have been with JRC for 6 years and can answer any questions you can come up with....within reason of course.

Good to have you onboard , welcome ! Now then , I have a JRC 1000 radar and have damaged the scanner to display cable , I have tried to both buy another cable or a new SRCN plug to fit . no luck yet , can you help ,please ? the cable part no is CFQ 878-15 or CFQ8871-10 would do .

regards ,gramos

JRC Support · 23-03-2009, 15:41

Email me your address at akell"at"jrcamerica.com

We have a box of cables that have a few strays in it. We can send you one.

gramos · 27-04-2009, 02:46

Eric , I just opened my postbox ,here on a Greek island , and what a delight to find the radar cable you sent me !
many ,many thanks , I am very grateful to you and very impressed with your service, such customer care is unheard of in these parts .
It is a comfort to know that back up is there when you need it ,. well done ,you set a great . example. very best regards , gramos

JRC Support · 27-04-2009, 03:08

Gramos,

No problem at all. Glad we could help.

23-03-2009, 13:19	#7
S/V Mother Ocean Registered User Join Date: Nov 2005 Location: Hilton Head Island, SC Boat: Lagoon 37 Catamaran Posts: 42	I posted a link to this post on another sailing BB. I like your attitude. Here is a link to it. http://www.latsandatts.net/forum/vie...=113486#113486 Dan __________________ Mother Mother Ocean, I've heard you call, I've wanted to sail upon your waters since I was 3' tall. S/V Mother Ocean

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19-03-2009, 19:55	#1
roscoe Registered User Join Date: Nov 2007 Location: florida Boat: Pearson 35 -Miss Annis Posts: 42	It would be nice to know who we are talking to at JRC Roscoe

19-03-2009, 20:03	#2
bill good Registered User Join Date: Oct 2006 Location: Brisbane Australia Boat: Crowther windspeed 36' cat Goldrush Posts: 221	I've got an old JRC 1980s radar which is going good still & will keep it as long as I can. I like the idea that so far I can keep it going as it has few parts that can't be got anywhere.

20-03-2009, 09:38	#3
JRC Support Registered User Join Date: Mar 2009 Posts: 34	My name is Eric D'Ancicco. We still fully support the R1800 with service and parts.

22-03-2009, 23:43	#4
s/v Jedi Registered User Join Date: Feb 2009 Boat: Sundeer 64 - Jedi Posts: 1,522	Yep, my Garmin 128 does the same and I think every Garmin does. Was enough reason for me to make it my backup GPS and install a Furuno GP-32 as primary. By now I can dream this stuff, I spent hundreds of hours on it ;-) The two choices for making this work are: - Buy another GPS that only sends one when waypoint is set - Buy a mux that supports port priorities like the smart ones from ShipModul Marine Electronics It will drop the Garmin sentence until the PC stops sending it. Works like a charm but you already have a mux so if you're lucky you have one that supports port-priorities! ps: you are way too far north! cheers, Nick.

23-03-2009, 12:38	#6
JRC Support Registered User Join Date: Mar 2009 Posts: 34	Islander, I reviewed the capture and concur that this is what is causing your problem. I sent you an email on this also. The R1500 can not differentiate between the populated BWC and the unpopulated one. The result is the blinking in and out of waypoints as you are seeing. If the GPS is feeding your computer, and the computers output in non corrupted, then I would suggest you take the feed from the PC. If you are concerned about signal level drops, you can aquire a NMEA buffer amplifier to allow for more splits of the primary feed signal. I hope this helps.

23-03-2009, 14:30	#8
JRC Support Registered User Join Date: Mar 2009 Posts: 34	Dan, Thank you very much for the kind words. We appreciate it very much. I firmly stand behind my companies products and absolutely believe that a large part of any companies success is its ability to support the customers that keep us in business. If I can ever be of any assistance, please don't hesistate to contact me. Fair Winds! Eric

23-03-2009, 15:41	#10
JRC Support Registered User Join Date: Mar 2009 Posts: 34	Email me your address at akell"at"jrcamerica.com We have a box of cables that have a few strays in it. We can send you one.

27-04-2009, 02:46	#11
gramos Registered User Join Date: Jun 2007 Location: kefalonia ,ionian islands Boat: Solaris Sunstar 38, Wild Honey Posts: 87	BIG THANK YOU . Eric , I just opened my postbox ,here on a Greek island , and what a delight to find the radar cable you sent me ! many ,many thanks , I am very grateful to you and very impressed with your service, such customer care is unheard of in these parts . It is a comfort to know that back up is there when you need it ,. well done ,you set a great . example. very best regards , gramos

27-04-2009, 03:08	#12
JRC Support Registered User Join Date: Mar 2009 Posts: 34	Gramos, No problem at all. Glad we could help.