I'd rank BB about dead last, like most of the chain stores. I needed to have a keyboard in an HP laptop
replaced "No problem bring it in" and they wanted something well over $250 and most of a week to order the part in and do the job.
I found out I could order the keyboard directly form HP, get it overnight or second day for less than $100 at full retail, and in less than a half hour, replace the old one. And that replacement is finicky if you're not familiar with ribbon cables
Overpriced, underqualified. BB's Geek Squad eventually may get it right, but they've got a ways to go, and obscene pricing.