Furuno are really fantastic on their service, our radar
scanner bit the dust when it was still in warranty, we had called them from out sat phone
, I was seething at the fact it died at sea and had vowed never to buy Furuno anything ever again, shortly after we past customs
in Noumea, at Port Moselle Marina three guys in Furuno shirts were standing there with a new scanner in hand wanting to monkey up our mast
to replace it.
And so they did, we got a call a week later on the sat phone
again while at sea to check it was all still working fine for us.
We had spoken to a Furuno rep in Australia
not New Caledonia
, but shortly after we were in port there they were. It was 48 hours from the time we spoke to the rep in Australia
till we arrived in Noumea.