In October 2015 I started an email
discussion with John Stevens of Electromaax. I told him we had a Yanmar
4JH3-TE on our sailboat and a 1000Ah AGM
bank and asked him what he recommended.
John came back suggesting their pulley kit, their new Voyager 195 Brushless alternator
and an Exterior smart regulator
: the Emaax Basic. He quoted that the alternator
would be available in 3 weeks. The other components were in stock. I was travelling extensively in November but we had several emails back and forth before I finally placed the order and paid for the system in full
on Dec 9, 2015.
I waited weeks but my order had still not shipped. They finally shipped my order on January 29 at which time I received an invoice. Imagine my surprise when the invoice showed that they had shipped a 165A alternator, not the 195A unit which we had discussed! I questioned John about this and for the first time, he indicated that the 195A unit wasn't actually available and could be several more weeks. He said we could keep the 165A unit and he would send out the 195A unit when it became available in March. By the end of March, that delivery
date had pushed out to April and then a written promise of May 24. To date, the unit has still not shipped and is apparently still in testing.
Over the past 5 months, I left repeated voice messages and emails to John and would go weeks without a response. When you do finally talk to him, he's an expert at telling you what he thinks you want to hear but not at actually telling you the truth and giving you a firm date to rectify their problems.
I also now find out from John that the new 195A unit, if it ever becomes available, will be a liquid cooled unit and will require tapping into a water
line. At no time was this mentioned previously. I doubt very much that I would have considered this model had I known that it was going to be water
We've only had a chance to use the current
165A model once since it was installed. It appears to work fine and the pulley kit was a good option to be able to use the larger alternator. However, I cannot stand dealing with people who blatantly lie as John does. How can you sell a product that is not available?! John's quote today was "We made one mistake we sold you a unit that we felt was ready, field tests have proven more enhancements are needed."
Offering a product for sale
that is not in production is not a mistake, itís a lie. It's fraud!
I would suggest anyone considering purchasing
from Electromaax do a thorough search on the internet
for John Stevens and Electromaax customer service
. You will quickly notice a pattern of poor service
and lies and hopefully have the good sense to steer well clear of them. Go elsewhere. Find a reputable business to spend your hard earned dollars with. You will be much happier in the long run (and the short one!)