Cruisers Forum
 


Join CruisersForum Today

Reply
 
Thread Tools Rate Thread Display Modes
Old 01-05-2008, 13:12   #16
Armchair Bucketeer
 
David_Old_Jersey's Avatar

Join Date: Oct 2006
Posts: 10,013
Images: 4
Hopefully a left hand not knowing what the right hand is meant to be doing
__________________

David_Old_Jersey is offline   Reply With Quote
Old 01-05-2008, 17:05   #17
Senior Cruiser
 
bstreep's Avatar

Cruisers Forum Supporter

Join Date: Oct 2007
Location: San Antonio, TX/Port Aransas, TX
Boat: 1990 Macintosh 47, "Merlin"
Posts: 2,274
Here's a solution for your Fax problem:

Make a "Fax of Death". Write your letter, and print it out, 3 times. Tape the 3 pages together. Load the document into your fax machine, then call the fax. Once page 1 has gone thru, tape the top of it to the bottom of page 3, making a complete circle. Let it run.

Do this at night. When they arrive into the office, they will find a floor full of faxes, an empty fax machine, and a fax machine with a "memory full" message. By the second time, they usually call.

I've found most companies, when you tell them how you did it, find it rather humorous...
__________________

__________________
Bill Streep
San Antonio/Port Aransas, TX
bstreep is offline   Reply With Quote
Old 01-05-2008, 17:33   #18
Marine Service Provider
 
AnchorageGuy's Avatar

Join Date: Mar 2003
Location: Wherever the boat is!
Boat: Marine Trader 34DC
Posts: 4,618
Quote:
Originally Posted by wind rose ll View Post
Just an update...l sent another email to Raymarine and as someone suggested , sent a link to the forum.
The same fellow "Chris" that l had previously been having help me source the issues with the instrument emailed me to say he will look into the problem further and that the person with whom l had spoken with today from "Warranty" had mentioned a "North American" list, Chris advises me that there is no such "List".
My hopes are high!
Dave
Typical Raymarine bull. I am a certified Raymarine technician and have installed their crap for years because that is the product everyone wants. But you will NEVER find it on my boat. But now someone will jump in and tell us how their equipment is wonderful and they never have issues with the service department. Keep in mind that is one person and there are dozens not posting that have had the same or other poor service and broken products for every one that has not.
__________________
Chesapeake Bay, ICW Hampton Roads To Key West, The Gulf Coast, The Bahamas

The Trawler Beach House
Voyages Of Sea Trek
AnchorageGuy is offline   Reply With Quote
Old 28-05-2008, 12:21   #19
Registered User
 
wind rose ll's Avatar

Join Date: Nov 2004
Location: Toronto, Canada
Boat: Bayfield 36
Posts: 127
Hey guys here is the latest in the RayMarine Saga....they have chosen to not respond to me...Duh?
The guy selling me the unit has failed to reply to an inquiry made by PayPal and l have escalated the issue to a claim...which means l'm screwed again.
Good news and l will make no apologies for naming names...l mentioned my issue to a local Vendor of marine supplies.. Peter..of Holland Marine in Toronto. He asked if l had the unit with me and as l did he asked me to bring it in.
He then proceeded to open a new ST 60+ wind Instrument and cross checked my head with the new transducer which verified the instrument head was not functioning.
He proceeded to open the face of the instrument and tweeked the pins that contact the contacts on the printed circuit board ..put it back together and lo it was working!
Took all of 5 minutes....thank you (for nothing) RayMarine...you lost out on the sale of an autopilot and radar..but l am ahead knowing first hand that your primary interest is in selling your junk and not in customer service.
Thanks again Peter!
Dave
__________________
wind rose ll is offline   Reply With Quote
Old 28-05-2008, 13:36   #20
Registered User
 
rickquann's Avatar

Join Date: May 2008
Location: Virginia
Boat: C & C Wave 26
Posts: 13
Glad you were able to repair your unit. Raymarine really should have stepped up to the plate and honored the warranty regardless.
I have had similar incidents with Ebay sellers regarding electronics. For the most part Ebay sellers are honest, but when they are not, it can be a tough road. PayPal's resolution procedures are bias and tend to favor sellers, not buyers. It's a "caveat emptor" marketplace.
__________________
rickquann is offline   Reply With Quote
Old 28-05-2008, 13:51   #21
Registered User
 
Sunspot Baby's Avatar

Join Date: May 2003
Location: New Bern, NC
Boat: Prout Manta 38' Catamaran - Sunspot Baby
Posts: 1,521
Images: 14
Did you pay with a credit card on eBay. Just wondering if the vendor might have been a little more forth coming if you had challenged the charge with your credit card company.

Some of them even have a 90 day warranty if you purchase with their card.

Of course this is all water under the bridge right now. Just wondering.

George
__________________
She took my address and my name
Put my credit to shame
Sunspot Baby, sure had a real good time
Bob Seger
Sunspot Baby is offline   Reply With Quote
Old 28-05-2008, 14:51   #22
Registered User
 
Oceansandmts's Avatar

Join Date: Feb 2007
Location: Northern Vermont
Boat: "Piscator"
Posts: 87
I buy a fair amount of stuff on eBay, probably 2% cause some problem. Half of those are immediately resolved by the seller. I find most eBay sellers are honest and value their feedback score. Paypal has resolved a couple of problems for me, it just takes awhile. I always use my credit card with Paypal which gives me another option in a dispute.

That said, Raymarine did not win any friends this time. I would rather buy from a vendor and manufacturer who want satisfied customers, not just the customer's money. There is no Raymarine on my boat, and I don't think that will change unless Raymarine changes (I heard a rumor Garmin was trying to buy them??)

Fair winds
__________________
John
Chuck Paine Sarah 32 under construction
Oceansandmts is offline   Reply With Quote
Old 28-05-2008, 15:17   #23
Senior Cruiser
 
sandy daugherty's Avatar

Cruisers Forum Supporter

Join Date: May 2008
Location: near Annapolis
Boat: PDQ 36 & Atlantic 42
Posts: 1,178
We've had a good time bashing Raymarine, but the truth is their Ebay policy is standard throughout the industry, and is even more common in consumer electronics. If you get stuck with a gray market product you purchased on line, then buy a good one and swap it out, you are a thief. You have stolen from the dealer, who can't return a serial number he didn't sell, and you have encouraged the tricky b*****d who sold you the first one to continue his scam. You haven't taught anyone a lesson. Buy from Ebay when you're sure they are an authorized dealer. Don't buy from anyone with more than 1% negative feedback, and be leary of any sellers with little total feedback.
If you feel that all manufacturers are out to skin you alive and that all stores are rapacious crooks, you might want to keep that thought to yourself. There might REALLY be someone out there to get you, and now he knows where you are! (lock your doors, the world wide web is a bad neighborhood...)
__________________
sandy daugherty is offline   Reply With Quote
Old 28-05-2008, 15:55   #24
Senior Cruiser
 
Therapy's Avatar

Cruisers Forum Supporter

Join Date: Jul 2007
Location: W Florida
Boat: The Jon boat still, plus a 2007 SeaCat.
Posts: 6,894
Images: 4
Quote:
Originally Posted by sandy daugherty View Post
. If you get stuck with a gray market product you purchased on line, then buy a good one and swap it out, you are a thief. You have stolen from the dealer, who can't return a serial number he didn't sell, and you have encouraged the tricky b*****d who sold you the first one to continue his scam. You haven't taught anyone a lesson.
I agree with you.
__________________
Therapy is offline   Reply With Quote
Old 28-05-2008, 15:56   #25
Senior Cruiser
 
Therapy's Avatar

Cruisers Forum Supporter

Join Date: Jul 2007
Location: W Florida
Boat: The Jon boat still, plus a 2007 SeaCat.
Posts: 6,894
Images: 4
Quote:
Originally Posted by Chuck Baier View Post
But you will NEVER find it on my boat.
.
What will I find on your boat?

Is it usually "get what you pay for?"
__________________
Therapy is offline   Reply With Quote
Old 28-05-2008, 17:28   #26
Moderator Emeritus
 
Ex-Calif's Avatar

Cruisers Forum Supporter

Join Date: May 2007
Location: Singapore
Boat: Maxi 77 - Relax Lah!
Posts: 11,514
Images: 4
Quote:
Originally Posted by sandy daugherty View Post
If you get stuck with a gray market product you purchased on line, then buy a good one and swap it out, you are a thief. You have stolen from the dealer,
I agree 100% - Why should a retailer (with presumably higher prices) provide you (the Bay purchaser) with customer support. The reason his prices are higher is because he has a store front, people to support you and higher overhead in bricks and mortar.

I really get pissed when I hear these stories.

Everyone's happy about on-line low prices until they need some help


Quote:
Originally Posted by sandy daugherty View Post
Buy from Ebay when you're sure they are an authorized dealer.
Well this one I don't entirely agree with. eBay is not exactly a popsicle stand and Raymarine is not that small either. Why should the consumer have to do this?

Raymarine has an obligation to protect their brand and eBay definitely should have an obligation to assure that new equipment dealers are legitimate.

You and me trading used crap is one thing but a commercial operation selling new high dollar equipment from some sort of gray market is over the line IMO.
__________________
Relax Lah! is For Sale <--- Click
Click--> Custom CF Google Search or CF Rules
You're gonna need a bigger boat... - Martin Brody
Ex-Calif is offline   Reply With Quote
Old 28-05-2008, 19:03   #27
Moderator Emeritus
 
David M's Avatar

Cruisers Forum Supporter

Join Date: Sep 2007
Location: San Francisco Bay
Boat: research vessel
Posts: 10,150
Good to hear Dave! Stay on em.
__________________
David

Life begins where land ends.
David M is offline   Reply With Quote
Old 30-05-2008, 07:00   #28
Senior Cruiser

Cruisers Forum Supporter

Join Date: Mar 2007
Location: Santa Cruz
Boat: Boatless Again
Posts: 4,311
I'm a bit surprised by the reaction from Singapore, which is the land of grey market electronics and 5-minute warranties.

However, I too would never have Raymarine electronics on my boat, based on 15 years of observing their failure rate and Raymarine's customer support on other boats. If Raymarine was smart, they would replace any DOA component, regardless if its pedigree...a failure analysis of the old unit would help them upgrade the reliability of future production, if they were interested in reliable instruments.
__________________
donradcliffe is online now   Reply With Quote
Old 30-05-2008, 07:23   #29
Registered User
 
Sunspot Baby's Avatar

Join Date: May 2003
Location: New Bern, NC
Boat: Prout Manta 38' Catamaran - Sunspot Baby
Posts: 1,521
Images: 14
You may have Singapore confused with some other Asian location (Taiwan?). I lived there 7 years and bought a ton of electronics and cameras at good prices, but it was all real brand stuff, just good prices.

You wouldn't believe what I did to an Omega watch, purely my fault, and they fixed it under warranty.

Singapore has good intellectual property rights laws.

You can get counterfeit stuff there just as you can in the US but you have to look for it.

George
__________________
She took my address and my name
Put my credit to shame
Sunspot Baby, sure had a real good time
Bob Seger
Sunspot Baby is offline   Reply With Quote
Old 30-05-2008, 09:55   #30
Registered User

Join Date: Oct 2007
Posts: 4
Dave,

IF it were me, I would contest the sale to my credit card company for a full refund. They will eventually get to the eBay seller who is unwilling to provide any customer support.

IF I were a revengeful type, several weeks of the "FAX of Death" routine should result in the cost of FAX paper being equal to the cost of the Raymarine product!

Which site is the guilty seller? I want to make sure I never use them.
__________________

__________________
gfrazzle is offline   Reply With Quote
Reply

Tags
raymarine

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Outboard Purchases in the Bahamas Kokomo36 Auxiliary Equipment & Dinghy 35 18-03-2017 09:47
LEAK ON SEA RAY bullseye Meets & Greets 3 01-08-2007 19:22
Warranty regarding blistering michael201 Construction, Maintenance & Refit 4 09-02-2007 18:27
Lavezzi 40: Warranty muskoka Fountaine Pajot 1 08-02-2007 05:37
Does Anyone In This Forum Familar With Marina Del Ray? CaptainK Marinas 4 02-10-2005 19:55



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 09:50.


Google+
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.