Oh great... So I take it no one who is using the GO and it's working has upgraded to iOS 8 yet then?!
Mail & Web unusable for a month for GRIB files !
4 nov 2014
Since release Apple iOS 8 early October, Iridium
Mail & Web application (which replaced AxcessPoint Mail & Web application) is no longer able to export an attachment in another application by the function "Open in".… ".
Thus can no longer use a weather
GRIB file received as an attachment from the SailDocs server in any application.
Iridium has responded to my request by mail that an update would be published October :
On March 09/10/2014 19:15, Application Certification
a écrit :
Hi Francis, Thank you for contacting Iridium. In reference to your concern, Iridium is working on an update for the Iridium Mail & Web app. This update will support iOS8 platform and is expected to be released this month. Looks,
Iridium Application Certification
It will be nearly a month, and many sailors provided with Iridium + Axcesspoint, or more recently Irifdium GO! and wishing to cross the Atlantic can no longer ensure their safety
by the reception
of the weather forecast
. You should know that can publish on the App Store updates of application in emergency
procedure in 24 hours, and it was confirmed to us that Iridium Corporation is in possession of the corrective update carried out by the developer, company Global Marine
Network, since the date of publication of iOS 8.
Such a lax attitude towards its customers is unacceptable for a company that spends as much time communicating on social networks @IridiumComm. It is also at the expense of application developers who rely on messaging services satellites for offshore
weather files requests, whose customers can no longer benefit from a month. The complaints are many :
On 3 nov. 2014, up to 18:43, jeconover@SV-growltiger.com
Joan conover sent a message via the contact form on http://www.weather4d.com/contact
How is the path set for the weather4d app to recognize the .grb file which is an Iridium email
in attachment. have an offshore
boat who is really hosed up and could be in danger
if this is not corrected. In fact, there are several boats with similar issues. I can reach the vessel via 160 text characters. I hope you can resolve this issue quickly. Otherwise as we have close to 100 rally boats each season, we will have to suggest Grib Explorer. Since I like your product, and since its likely more a path setting in IPAD, hope you have a solution.
Evidently Iridium was warned over TWO MONTHS ago about ths issue with iOS8! I think if you get flack from your customers, make Iridium provide lots of free minutes until they get it fixed.
Now you have a vessel, offshore, without internet
connection who is depending on your application, Weather4D, for weather files…and the plan is to fix it how? They will go through the Gulf Stream
tomorrow on passage
to the BVIs. I can reach them via SMS or HF radio
, should I tell them anything? I am going to tell them to go to Iridium as it is an Iridium app problem. However, part of it comes down to WHEN application developers KNEW there was a problem with iOS8. The vendor(s) who sold the app to someone with an iOS8 IPAD–well they are the ones who are likely more to blame than anyone. Its taken hours of my time, and I am not paid to fix others problems like this. I would also comment, should the vessel if no other tablet or PC is available, have weather issues–it is not good for Iridium or the apps the customer is not able to use. Have you seen the weather setup in the Caribbean
to the N and W of BVIs later this week? The LOW? What use technology when its not working and the customer is not told about the problems prior to purchase
? Would hope all your vendors were notified, at least now, of this problem. Don't sell apps to IPAD owners with iOS8 and Iridium!
Joan E. Conover
SV Growltiger, Hampton, VA
Sent from my iPad using Cruisers Sailing Forum