From Verizon in response to my inquiry:
International Services While Traveling Outside the U.S.
You forwarded this message on 3/31/2016 10:14 AM
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Thanks for contacting us about your trip to Canada.
Below you'll find pricing options and dialing information.
is not a confirmation that a plan has been added or is available to add.
TravelPass use your domestic plan allowances for a daily fee
Add TravelPass at any time. You won’t be billed until you enter a TravelPass country and either make/receive a call, send a text or use data. For the daily fee, you’ll have 24 hour access to your domestic plan allowances.
If you don’t use service, you will not be charged. No need to remove the TravelPass feature.
and Canada plans/features are not compatible with TravelPass.
Calls to numbers within the TravelPass country you’re currently in or calls to US numbers are covered by your domestic plan.
However, if you make Country-to-Country calls, you’ll be charged International Long Distance rates.
Rate/day Available Countries Allowance
$2 Canada Uses Domestic Talk, Message, and Data
Mexico & Canada Only talk, text & data or data only allowance for a monthly fee
In Canada, Talk, Text, and Data bundles cover voice and data usage only. Messaging in CA uses domestic allowance.
We recommend backdating the feature to the first day of the bill cycle and retaining it until the last day of the bill cycle following your return. This prevents allowance prorations and possible overages.
Minutes on Preferred Pricing include airtime, roaming, long distance, surcharges and taxes
Rate/mo Allowance Overage
$15 Talk: 100 min, Text: 100 sent msg / unlimited incoming, Data: 100 MB $.10/min, $.10/msg, $10/100MB
$25 Talk: 500 min, Text: 500 sent msg / unlimited incoming, Data: 1GB $.05/min, $.05/msg, $20/1GB
$10 Data: 100 MB, Talk: Pay As You Go, Text: Pay As You Go $10/100MB
$20 Data: 250 MB, Talk: Pay As You Go, Text: Pay As You Go $10/100MB
Pay As You Go Rates
If no International plan (TravelPass or Preferred Pricing) is added, usage will be billed at Pay As You Go rates.
Calls to numbers within the destination
country and calls to US numbers are allowed without any International feature. Pay As You Go rates apply.
Talk Rates Per Min Text Sent / Received Multimedia Msg Data Rates
To/From US, CA, MX, PR mobile numbers To/From mobile numbers of other countries Pay As You Go (No Allowance)
Canada $0.99 Domestic / Domestic Per Your Domestic Plan $0.50 / $0.25 $2.05/MB ($0.002/KB)
Voice and Messaging
Important: Multimedia (Picture and Video) Messaging incurs international data usage based on the size of the attachment.
You’re charged per message/per address. (If one message is sent to 3 people, you’re charged for 3 messages.)
International Talk rates apply when checking Voice Mail. For Visual Voice Mail, only international data usage applies.
Text allowances (like the Talk, Text & Data bundle) include multimedia messages too.
Data usage can add up quickly. We recommend an International Travel data allowance. Add the plan for the entire bill cycle(s) of travel so that you get the full monthly data allowance to use during your trip.
Review our International Travel Data Tips for helpful info and the Data Calculator to estimate usage.
Once you're traveling, our data alerts will help you manage your usage or check it on My Verizon.
Before leaving the U.S., be sure to power your device off/on to refresh the network settings.
For most voice devices, the default setting for Data Roaming is OFF. To use data, you must enable this feature by either:
Selecting 'Enable Data' via a pop-up message on your device when powering up outside the U.S. OR
Making the change in device settings. Consult your User Guide on our Support page.
Trouble with your device? If you can't place a call from your device, reach International Support using the Customer Service from a landline instruction below. You may incur toll charges.
When traveling outside the U.S.:
We can’t guarantee coverage or network quality, which are dependent on the roaming carrier’s network
Some features may not be available, such as Voice Mail notification, Usage Controls and Advanced Calling.
Country Code From To Dial Network Instruction
1 Canada Customer Service from a landline None Dial 844-556-1353
1 Canada U.S. GSM Dial Plus (+) Sign then 1 then ten digit U.S. number
1 Canada Local GSM Dial Plus (+) Sign then Country Code then Local number with Area Code (if applicable)
1 Canada Other Countries GSM Dial Plus (+) Sign then Country Code then International Number
1 Canada Customer Service GSM Dial Plus (+) Sign then 1 then 908-559-4899
On most devices, the Plus Sign (+) appears when you press and hold the 0 key or the * key. Find your user guide online if needed.
Your device may have an International Dial key that automatically inserts the exit code for outbound calls.
To check your Voice Mail, use the “U.S.” instructions above and call your mobile number. Press # to interrupt the greeting and enter your password when prompted. If you’re unable to retrieve, turn off the world device and call your mobile number from another phone.
Manage Your International Services
From Your Computer:
Use the Trip Planner to see rates, plan options, and coverage maps.
Check your international usage and add or remove International Plans at any time in My Verizon.
From Your Device (incurs data usage):
Use My Verizon Mobile to
See if your device is set to travel with International Ready Check.
usage and update your International Plan
Receive data usage alerts directly to your device via text/email
Need assistance while traveling internationally? Call our support line 24/7. 1.908.559.4899
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