Originally Posted by bstreep
Lifeproof is a great case. Practical Sailor judged them best - and we love ours.
HOWEVER, their "customer service" uses the definition of "service: what a bull does to a cow". It is about the worst there is. It took me about a month to get a defective iPhone
case that ARRIVED defective, replaced. AND, they made me pay to send it back (with a tracking number).
That's interesting. I had just the opposite experience. I bought a cover for my iPad Air Nuud case. This cover is a terribly designed product, does not fit well, is heavy, and the magnets are in the wrong position to activate the iPad's magnetic latches
I mean, a truly awful product - don't buy the iPad Air Nuud cover (the case itself is fantastic, and the covers for the earlier iPads and the iPad mini work and fit just fine).
So I wrote them and told them what an awful product this is, that it should be pulled from distribution and they should apologize to those customers who bought it (I'm not the only one - the web is full of people complaining about this specific product).
They immediately responded to me and said they were sending me another one with no need to return the old one. I responded to that by telling them not to bother unless there was a complete redesign because the current
design will never work on the case. They wrote back and said they would send me another case free of charge with no need to return the old one.
I told them again not to bother because I had no way of receiving it, but they had already shipped it all. Now I have two of these - one here and one 3,000 miles away
So maybe this was bad service
in a way, but at least they were responsive.