Ok I found the SOLUTION
When the radio comes from the dealer, it is not in the mode to change/program channels. In my book it says how to change the preprogrammed channels, but when I follow instruction, the unit does not respond.
After looking online I found the solution..(and the problem)
While the radio is off: Hold down the 2, mode, & TX keys, then power the radio on.
Then... you can hit the RX clr button and will then be in the mode to change frequencies on channels you don't need/use, and use the dial to change rather than be stuck in channel mode, and save the new frequency to the channel. In my case, my radio is from the US, but I am in Australia
so need to program some different frequencies.
that they don't put that in the book!