Cruisers Forum
 


Join CruisersForum Today

Reply
 
Thread Tools Rate Thread Display Modes
Old 17-12-2010, 18:07   #16
Registered User

Join Date: Dec 2010
Posts: 8
Hi Charlie

Do you have any parts left from your alpah auto pilot ?

Thanks
Jack
__________________

__________________
42tapaki is offline   Reply With Quote
Old 10-01-2011, 20:15   #17
Registered User

Join Date: Dec 2010
Posts: 8
Hi Zoomer, I am happy to hear you are up and running with your compass. I am still dead in the water with my defective compass and unfortunately cannot work with the poor service at Alpha Marine Systems anymore. They actually deliberately misdiagnosed my problem to bleed me of more money after i already gave them $1400.
__________________

__________________
42tapaki is offline   Reply With Quote
Old 16-01-2011, 08:50   #18
Registered User

Join Date: Apr 2006
Posts: 4,413
I find that mis diagnosis to bleed your wallet a bizarre claim. My experience with Alpha is that they have been very helpful, though my 3000 has been pretty much problem free for 2 decades aside from some minor tightening of bolts.

There are only 3 components - compass, control head, and drive unit and you could A-B swaps on each one and see where the trouble is. Begin with the compass... The install must be free of magnetic influences and should be mounted as close to the center of motion of the boat.

I wonder if voltage spikes could damage some of these units?
__________________
Sandero is offline   Reply With Quote
Old 16-01-2011, 09:34   #19
Senior Cruiser

Cruisers Forum Supporter

Join Date: Mar 2006
Location: Nevada City. CA
Boat: Sceptre 41
Posts: 3,745
Images: 9
Def def I know we have found this conversation before but I sent my Alpha 3000 to be repaired three times. Each time it came back and worked for a very short time. I spent over $1400. I ran the tests and couldn't find the problem. I decided that Alpha was not living up to their end of the bargain so went with a WH Pilot. I was very impressed with their customer service at WH.
__________________
Fair Winds,

Charlie

Between us there was, as I have already said somewhere, the bond of the sea. Besides holding our hearts together through long periods of separation, it had the effect of making us tolerant of each other's yarns -- and even convictions. Heart of Darkness
Joseph Conrad
Charlie is offline   Reply With Quote
Old 16-01-2011, 09:36   #20
Senior Cruiser

Cruisers Forum Supporter

Join Date: Mar 2006
Location: Nevada City. CA
Boat: Sceptre 41
Posts: 3,745
Images: 9
Quote:
Originally Posted by 42tapaki View Post
Hi Zoomer, I am happy to hear you are up and running with your compass. I am still dead in the water with my defective compass and unfortunately cannot work with the poor service at Alpha Marine Systems anymore. They actually deliberately misdiagnosed my problem to bleed me of more money after i already gave them $1400.
I have lots of parts but don't know which ones work. Send me a PM to discuss
__________________
Fair Winds,

Charlie

Between us there was, as I have already said somewhere, the bond of the sea. Besides holding our hearts together through long periods of separation, it had the effect of making us tolerant of each other's yarns -- and even convictions. Heart of Darkness
Joseph Conrad
Charlie is offline   Reply With Quote
Old 20-01-2011, 10:55   #21
Registered User

Join Date: Dec 2010
Posts: 8
Compass Sensor

Quote:
Originally Posted by defjef View Post
I find that mis diagnosis to bleed your wallet a bizarre claim. My experience with Alpha is that they have been very helpful, though my 3000 has been pretty much problem free for 2 decades aside from some minor tightening of bolts.

There are only 3 components - compass, control head, and drive unit and you could A-B swaps on each one and see where the trouble is. Begin with the compass... The install must be free of magnetic influences and should be mounted as close to the center of motion of the boat.

I wonder if voltage spikes could damage some of these units?
Hello Defjef,

I am happy to hear you have been problem free with your Alpha for 2 decades. Unfortunately i have not been so lucky along with meny other owners you can find on the internet that complained also about Alphas service or lack of it.
There are actually 4 components to the older 3000 series systems, compass, a propriatary black box, control head, and drive unit. The last time i sent in the control head , compass, and the black box as Chris requested to Alpha for repair. This is after we have determined the drive unit was working with testing with several methods. We also took Ohm readings on the compass before sending all the components and found it was fine.
After Alpha sent all the units back saying the system is fixed,we than proceeded to install it and found that it wasnt. I called Chris and he than told me that it was the compass cable which he sent me at the cost of $70. At that point i realize what he was doing and i hired a qualified Marine Electronic Tech. to finish the diagnosis. They found that pins 1-2 on the compass was open with no readings, compared to all the Ohm values that where fine before sending it to Alpha.
Point is that the compass was fine before sending it to Alpha Marine and of course they will not take any responsibility from hear on.
__________________

__________________
42tapaki is offline   Reply With Quote
Reply

Tags
autopilot

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Autohelm 3000/4000 advice needed boatclassic Marine Electronics 10 11-02-2007 01:22
Need Alpha Autopilot Motor Fisher34 Marine Electronics 6 24-08-2006 11:01
Alpha 3000 Cptn Happy Marine Electronics 4 24-08-2006 04:10
Alpha 3000 Autopilot Charlie Marine Electronics 8 23-08-2006 20:12
RF Noise from Mastervolt Alpha Pro BachAndByte Electrical: Batteries, Generators & Solar 4 21-08-2004 05:33



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 05:31.


Google+
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.