We flew to France
as we were told it was 'in the water' and needed to pay the balance.
They needed the money
urgently as it cost them money for every day it stood in the dock!
Decided to check the boat out first!
Got there and found the boat was not in the water
where they told us it was (it was a BRAND NEW BOAT). We were then told it was in the water at another port ... drove all the way there ... it was not in the water there either.
Were then told they had made a mistake ... was still at the factory! Arrived at the factory where we were told we could not enter as no visitors are allowed.
We sat on the floor ... Ana, my son and myself ... staff walked past us without so much as to offer us a chair ... the receptionist sat on her chair at her desk pretending we were not there!
After more than an hour one woman walked in and was pretty disgusted clients were sitting on the floor ... offered us a chair ...
Threw one HUGE HISSYFIT and ordered the purchase
to be cancelled ... they allowed us in as I don't think they had ever met an UNSTABLE South African before!
The boat was not ready for loading let alone being placed in the water.
We extended our stay ... the agent got the dates wrong and arrived a day after we left ... he was meant to be part of the 'hand over' ... it was a disaster !
Eventually we got the boat ... warranty issues were another problem ... the factory did not understand the meaning of the term warranty! We did all at our own cost.
We tried negotiating with an arrogant idiot at the factory ... he was so arrogant we decided to 'let it alone'.
Just before we left having spent all this money getting it to the standard we expected, the agent asked us why we were so negative when we were ready to embark on 'what most can only dream of' ....
We have a fantastic vessel, but the experience of getting it was .... BITTER!
Sadly ... they know they have a great product!