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Old 17-10-2016, 11:28   #1
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HAS ANYONE DONE BUSINESS RECENTLY WITH PEAK SAILS

I have been having much difficulty in my attempts to conduct business with Peak Sails. Recently they did a disappearing act when I tried to place an order with them. Many, many attempts to reach them have gone either unanswered or non responsive. Not a good customer relations experience. Anyone have the same experience? Any help would be appreciated.
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Old 17-10-2016, 11:33   #2
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Re: HAS ANYONE DONE BUSINESS RECENTLY WITH PEAK SAILS

Just be thankful they disappeared before you laid down your money. My advice is for you to move on to a more reputable company.
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Old 17-10-2016, 11:45   #3
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Re: HAS ANYONE DONE BUSINESS RECENTLY WITH PEAK SAILS

Yep, that counts as a narrow escape!

I haven't done business with them, but they do seem to be discussed quite regularly on the interweb, usually by ****ed off customers.

I have a question : why would you persist in trying to purchase from a company that can't even take an order from you? Do you think that might have implications for the post-purchase experience?
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Old 18-10-2016, 18:10   #4
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Re: HAS ANYONE DONE BUSINESS RECENTLY WITH PEAK SAILS

Actually I received my new main sail from PEAK, about two weeks ago. I agree that the purchase could have gone smoother. I never narrowed down the actual,fly in the ointment, meaning if it was actually PEAK sails, or the commissioned loft, in Hong Kong.

I'm not one to put up,with BS, or excuses, I was on the phone or emailing hourly after the sail was late for arrival.

The fella in Virginia. Chris and I shared several emails, regarding Hallberg RASSY vessels. A delight to talk with.

As for why work with them. My main sail after discounts for disabled military vet was right at a 1000.00.

I haven't opened the box yet, maybe I should. I was keeping it in the box for transport.

I had asked this site the same questions regarding peak, with zero responses.

Hope this helps.

Dirk
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Old 18-10-2016, 18:14   #5
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Re: HAS ANYONE DONE BUSINESS RECENTLY WITH PEAK SAILS

Dirk, please let us know how the sail works out.
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Old 18-10-2016, 18:25   #6
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Re: HAS ANYONE DONE BUSINESS RECENTLY WITH PEAK SAILS

Deep, I sure will keep you posted. Had hoped to have it on the boat and used a few times by now. I've been redoing my motor, and taking a real old fashioned butt wooping.

A two week project, and I'm on week seven. O well the transmission, and associated parts went on today, oil in it tomorrow, and hopefully fire her off.

I'm going to open the sail box in a few minutes, I'll let you know what I find.

Freeze, the one I ordere was the " mid grade" crushing sail. The actual name escapes me.

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Old 18-10-2016, 18:35   #7
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Re: HAS ANYONE DONE BUSINESS RECENTLY WITH PEAK SAILS

My peak sail appears to be well made, in a nice sail bag. I did not open it all the way, just pulled out of the box for review. Truth of the matter I won't know much until I use the sail.

I'm pleased with the quality, and will purchase a set of storm sails from them, in the near future.

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