Cruisers Forum
 


Join CruisersForum Today

Reply
 
Thread Tools Rate Thread Display Modes
Old 03-08-2013, 16:12   #91
cruiser

Join Date: Aug 2011
Location: Tampa Bay area
Boat: Hunter 31'
Posts: 5,731
Re: West Marine Getting Worse

Quote:
Originally Posted by Sir Rondo Normal View Post
Extended warranties are a rip off! I will never buy another! In my one experience with HP(Futureshop), it was actually worse than the manufacturer's warranty. I had to threaten to throw the f'n printer through their front window to get them to ship me a new machine!

Actually the extended warranty on my Chart Plotter paid for itself and then some.

99% of the time I don't buy them. I'm glad I did on the CP.

And, I haven't had bad experiences at West Marine.
__________________

__________________
Rakuflames is offline   Reply With Quote
Old 03-08-2013, 16:13   #92
Registered User
 
Wrong's Avatar

Join Date: Jul 2013
Posts: 1,702
Re: West Marine Getting Worse

The best bargain I found in zincs was at Redden. They've got super hydraulic services and their employees tend to be quite loyal because they're treated right. Your lucky to be near Redden.
__________________

__________________
Wrong is offline   Reply With Quote
Old 03-08-2013, 16:20   #93
Registered User

Join Date: Aug 2009
Location: Boston, MA
Boat: Beneteau Oceanis 43 & S2 6.9
Posts: 963
Re: West Marine Getting Worse

Well, I was at West Marine today and it couldn't have been a better experience. The guys on the sales floor were knowledgeable and helpful.

A lot probably depends on the area you are in as not all stores are equal and a lot depends on the management of that store.
__________________
maytrix is offline   Reply With Quote
Old 03-08-2013, 16:44   #94
Registered User
 
MARC D's Avatar

Join Date: Oct 2009
Location: Canada
Boat: Shopping...
Posts: 239
Re: West Marine Getting Worse

In the fall of 2011 I anchored my boat near the shore in Narragansett Bay and row in to get stuff from the Newport WM. It was an 45 minute walk. Maybe 3-4 miles.
I bought an anchor and a Raymarine module for a total of close to 800.00.

We were close to lunch time and I thought that maybe somebody could give me a ride back to my dinghy so I asked the clerk, who called the manager.

I told him that I was in no rush and could wait.
The guy looked a bit annoyed by this and after looking a bit around he told me he could not help me.

I really think a mom & pop shop would have give me this 5 minute ride.
__________________
Sur le même bateau, l'homme de terre et l'homme de mer ont deux buts différents. Le but du premier est d'arriver, le but du deuxième est de repartir.
La terre nous tire vers le passé, la mer les pousse vers le futur.- Albert Londres, 1927
MARC D is offline   Reply With Quote
Old 03-08-2013, 17:00   #95
Moderator Emeritus
 
Coops's Avatar

Cruisers Forum Supporter

Join Date: Jan 2012
Location: Northern NSW.Australia
Boat: Sunmaid 20, John Welsford Navigator
Posts: 9,550
Re: West Marine Getting Worse

You would get the same treatment in our shop. To expect them to drive you somewhere after purchasing something is way too much in my eyes. The cost does not matter, all customers are the same, no matter how much you spend, to think that you should get better service because you spent more is not on.Not just picking on you here, we get the folks with the "big" boats in and they think that the "little customer" should wait until they have big noted themselves enough. These guys tend to get less advice and service because of their attitude, it just annoys the sales staff.

Coops.
__________________
When somebody told me that I was delusional, I almost fell off of my unicorn.
Coops is offline   Reply With Quote
Old 03-08-2013, 17:07   #96
Registered User
 
Wrong's Avatar

Join Date: Jul 2013
Posts: 1,702
Re: West Marine Getting Worse

Quote:
Originally Posted by Coops View Post
You would get the same treatment in our shop. To expect them to drive you somewhere after purchasing something is way too much in my eyes. The cost does not matter, all customers are the same, no matter how much you spend, to think that you should get better service because you spent more is not on.Not just picking on you here, we get the folks with the "big" boats in and they think that the "little customer" should wait until they have big noted themselves enough. These guys tend to get less advice and service because of their attitude, it just annoys the sales staff.

Coops.
And praytell, what's the name of you're shop so folks know the aren't entitled to any extra consideration - regardless f how much they spend?
__________________
Wrong is offline   Reply With Quote
Old 03-08-2013, 17:12   #97
Registered User
 
S/V Illusion's Avatar

Join Date: Oct 2007
Location: Lakewood Ranch, FLORIDA
Boat: Alden 50, Sarasota, Florida
Posts: 1,693
Re: West Marine Getting Worse

Quote:
Originally Posted by MARC D View Post
In the fall of 2011 I anchored my boat near the shore in Narragansett Bay and row in to get stuff from the Newport WM. It was an 45 minute walk. Maybe 3-4 miles.
I bought an anchor and a Raymarine module for a total of close to 800.00.

We were close to lunch time and I thought that maybe somebody could give me a ride back to my dinghy so I asked the clerk, who called the manager.

I told him that I was in no rush and could wait.
The guy looked a bit annoyed by this and after looking a bit around he told me he could not help me.

I really think a mom & pop shop would have give me this 5 minute ride.

I know the store well and (some of) the people who work there. Would it surprise you to know they get that same request at least 2-3 times EVERY DAY? As though nobody figured out they might have to walk back the way they came...
__________________
S/V Illusion is offline   Reply With Quote
Old 03-08-2013, 17:16   #98
Registered User
 
Wrong's Avatar

Join Date: Jul 2013
Posts: 1,702
Re: West Marine Getting Worse

Quote:
Originally Posted by S/V Illusion View Post
I know the store well and (some of) the people who work there. Would it surprise you to know they get that same request at least 2-3 times EVERY DAY? As though nobody figured out they might have to walk back the way they came...
Looks like there's justification to provide a shuttle service. Good for business and would give people who would otherwise pass taking the trek an opportunity to spend money the store will otherwise never see.
__________________
Wrong is offline   Reply With Quote
Old 03-08-2013, 17:33   #99
Registered User
 
MARC D's Avatar

Join Date: Oct 2009
Location: Canada
Boat: Shopping...
Posts: 239
Re: West Marine Getting Worse

Quote:
Originally Posted by S/V Illusion View Post
I know the store well and (some of) the people who work there. Would it surprise you to know they get that same request at least 2-3 times EVERY DAY? As though nobody figured out they might have to walk back the way they came...
2-3 times a day? I AM surprised. And I knew from the start I could not walk back to my dinghy with a 44 lbs anchor!! A taxi ride was in my near future.

I just asked for a little service as I was seeing WM staff jumping in their cars for lunch.
__________________
Sur le même bateau, l'homme de terre et l'homme de mer ont deux buts différents. Le but du premier est d'arriver, le but du deuxième est de repartir.
La terre nous tire vers le passé, la mer les pousse vers le futur.- Albert Londres, 1927
MARC D is offline   Reply With Quote
Old 03-08-2013, 17:37   #100
cruiser

Join Date: Aug 2011
Location: Tampa Bay area
Boat: Hunter 31'
Posts: 5,731
Re: West Marine Getting Worse

Quote:
Originally Posted by MARC D View Post
In the fall of 2011 I anchored my boat near the shore in Narragansett Bay and row in to get stuff from the Newport WM. It was an 45 minute walk. Maybe 3-4 miles.
I bought an anchor and a Raymarine module for a total of close to 800.00.

We were close to lunch time and I thought that maybe somebody could give me a ride back to my dinghy so I asked the clerk, who called the manager.

I told him that I was in no rush and could wait.
The guy looked a bit annoyed by this and after looking a bit around he told me he could not help me.

I really think a mom & pop shop would have give me this 5 minute ride.

If I were manager of that store I would happily call you a taxi, but to expect a store to pay its employees by the hour to give people rides -- and to expect these underpaid employees to use their cars for this purpose -- sorry, but I just don't think this is a reasonable complaint.
__________________
Rakuflames is offline   Reply With Quote
Old 03-08-2013, 17:39   #101
cruiser

Join Date: Aug 2011
Location: Tampa Bay area
Boat: Hunter 31'
Posts: 5,731
Re: West Marine Getting Worse

Quote:
Originally Posted by MARC D View Post
2-3 times a day? I AM surprised. And I knew from the start I could not walk back to my dinghy with a 44 lbs anchor!! A taxi ride was in my near future.

I just asked for a little service as I was seeing WM staff jumping in their cars for lunch.

Oh. So now employees are supposed to shorten their unpaid lunch time to transport you, using their personal cars to do it? They should just shelve any plans they had for their personal lunch time and meet your need.
__________________
Rakuflames is offline   Reply With Quote
Old 03-08-2013, 17:40   #102
cruiser

Join Date: Aug 2011
Location: Tampa Bay area
Boat: Hunter 31'
Posts: 5,731
Re: West Marine Getting Worse

Quote:
Originally Posted by Wrong View Post
Looks like there's justification to provide a shuttle service. Good for business and would give people who would otherwise pass taking the trek an opportunity to spend money the store will otherwise never see.

Would you be willing to pay more for the merchandise to cover the cost?
__________________
Rakuflames is offline   Reply With Quote
Old 03-08-2013, 17:44   #103
Registered User

Join Date: May 2009
Location: Vancouver, Wash.
Boat: no longer on my Cabo Rico 38 Sanderling
Posts: 1,794
Send a message via MSN to John A
Re: West Marine Getting Worse

I have a suggestion for those that hate West Marine.

Don't shop there!!!
__________________
John A is offline   Reply With Quote
Old 03-08-2013, 17:48   #104
Registered User
 
psneeld's Avatar

Join Date: Oct 2010
Location: Avalon, NJ
Boat: Albin 40 double cabin Trawler
Posts: 1,834
Re: West Marine Getting Worse

I am amazed that as many grocery stores in Southern cruising towns offer rides to/from their store....with usually a smile.

The markup on food is usually pretty tiny and they really don't depend on cruisers to make a profit.

Somehow I think West Marine would do well to cater to cruisers...while we may not buy that much from them..we often are the go to guys for new boaters and having us recommend WM would be in their best interest. Better than having yet another dissatisfied customer and spinoffs from it.
__________________
psneeld is offline   Reply With Quote
Old 03-08-2013, 17:49   #105
Registered User
 
Stu Jackson's Avatar

Join Date: Jan 2011
Location: Cowichan Bay, BC (Maple Bay Marina)
Posts: 6,389
Re: West Marine getting worse

Quote:
Originally Posted by keepondancin View Post
You must have a time machine, that sounds like the OLD West Marine.


two young cuties ...and wanted to be sure of getting one.
Sure, isn't editing a positive?

Good old days, for sure.
__________________

__________________
Stu Jackson
Catalina 34 #224 (1986) C34IA Secretary
Cowichan Bay, BC, (Maple Bay Marina) SR/FK, M25, Rocna 10 (22#) (NZ model)
Stu Jackson is offline   Reply With Quote
Reply

Tags
marine

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Opencpn installation under Ubuntu 12.04 Idiens OpenCPN 8 29-05-2013 06:51
For Sale: 2009 9ft. West Marine inflatable canvasman Classifieds Archive 0 20-06-2012 08:15
For Sale: Women's West Marine Third Reef Sailing Bibs soulsmate Classifieds Archive 1 26-01-2012 03:27



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 13:48.


Google+
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.