Cruisers Forum
 


Join CruisersForum Today

Reply
 
Thread Tools Rate Thread Display Modes
Old 28-04-2013, 06:21   #16
Registered User
 
Rayallyn's Avatar

Join Date: Mar 2009
Location: Onboard
Boat: Pearson 323
Posts: 84
Re: West Marine getting worse

The boaters around here refer to West Marine as Tiffany's. There are several other marine stores I use or if I have the time order online. I also find that the advice from West Marine employees is pretty sad. There is one guy working in the local WM that I refer to "Mr. You Can't Do That" He has very little knowledge and tries to sell everyone something more expensive and complicated than needed
__________________

__________________
Rayallyn is offline   Reply With Quote
Old 28-04-2013, 06:24   #17
Registered User
 
Dulcesuenos's Avatar

Join Date: Dec 2010
Location: Florida Keys, Bahamas Bound
Boat: 38' French Cat
Posts: 2,828
Images: 4
Everyone complains and moans. Try owning a successful retail store in todays internet environment. Don't like shopping a particular place heres a solution for you, don't go there!!! Have fun with internet orders that are wrong or when you have to ship something back cause it leaks after a 4 hour install job, and now you got to wait wait wait, yeah i could save 20% driving to another local store where they may not have it or forget to order and between driving and waiting id rather pay a little more knowing they have 3 more in stock in case theres a problem. This by the way is the cost of convenience and service. And a store handing you a new item in exchange for your broken item (regardless of how it got there) and asking if u want the in store warranty vs ship it and wait to maybe hear its not covered, is well worth it unless you have unlimited time and patience.
__________________

__________________
Dulcesuenos is offline   Reply With Quote
Old 28-04-2013, 06:51   #18
Registered User
 
kthoennes's Avatar

Join Date: Sep 2011
Location: Sioux Falls, SD
Boat: Carver 3207 Aft Cabin, 32'
Posts: 289
You know every time these debates break out about West Marine the WM supporters raise that same point - it's convenient, you walk in and get what you need, no waiting for mail order, bricks and mortar stores are expensive to run, internet competition is rough, etc. Here's a concept - how about offering good service at physical stores? I don't get that line of defense of WM at all - as if tough competition from mail order competitors and operating physical retail stores justifies WM's outrageous pricing and poor customer service and terrible product support.
__________________
kthoennes is offline   Reply With Quote
Old 28-04-2013, 09:04   #19
Marine Service Provider
 
fstbttms's Avatar

Cruisers Forum Supporter

Join Date: Oct 2006
Location: Under a boat, in a marina, in the San Francisco Bay
Posts: 3,592
Re: West Marine getting worse

Quote:
Originally Posted by Kenomac View Post
I've had only excellent experiences with West Marine, and will highly recommend them to anyone. They usually have what I want, or they can get it within a couple of days.
On this at least, we agree.

Quote:
Originally Posted by Kenomac View Post
It sounds to me like the OP got what he wanted... then he turns around and bashes WM on this forum over a relatively inexpensive item. Not cool.
Haters gonna hate.
__________________
fstbttms is offline   Reply With Quote
Old 28-04-2013, 09:22   #20
Registered User

Join Date: Apr 2012
Boat: Custom 30
Posts: 154
Images: 9
Re: West Marine getting worse

The OP did not get what he paid for, without a fight.

He paid for a pump that would work or be warranted for 3 years.

He was given another pump that worked, but the warranty he paid for was taken away, no fault of his.


To say he got what he wanted, and is "hating" is ridiculous.


There are 2 WM stores in my area, and neither of them have ever had what I was looking for, and I can always get it before they can. The local marine store often does, and they will match anyone's price. No brainer.

My boat US discount doesn't even come close to making their prices competitive.

No hate here, all facts. Soon we will be saying....remember west marine......




'
__________________
Custom30 is offline   Reply With Quote
Old 28-04-2013, 09:35   #21
Marine Service Provider
 
fstbttms's Avatar

Cruisers Forum Supporter

Join Date: Oct 2006
Location: Under a boat, in a marina, in the San Francisco Bay
Posts: 3,592
Re: West Marine getting worse

Quote:
Originally Posted by Custom30 View Post
Soon we will be saying....remember west marine......
Yeah, you're right. They've only been around for 45 years.
__________________
fstbttms is offline   Reply With Quote
Old 28-04-2013, 09:42   #22
Registered User

Join Date: Jun 2010
Location: Sailing the Caribbean
Boat: Switch 51
Posts: 1,498
Re: West Marine getting worse

This is a real-world failure of our legal system and crony government. What, you say, has this to do with WM? When WM bought BoatUS, it was a consolidation of the #1 and #2 chandleries in the US. Opponents said it would lead to decreased competition, higher prices and poorer customer service. Antitrust laws are designed to prevent mergers that would result in this. WM argued that the little mom n pop stores and internet stores were competition enough to keep them in check, and for added insurance doled out some $$ to lobbyists. They got their way, bought BoatUS and now we are seeing the effects. The mom n pop stores are going by the wayside and the internet suppliers can't compete on the need-to-have-it-real-soon things.
__________________
SVNeko is offline   Reply With Quote
Old 28-04-2013, 09:50   #23
Moderator Emeritus
 
David M's Avatar

Cruisers Forum Supporter

Join Date: Sep 2007
Location: San Francisco Bay
Boat: research vessel
Posts: 10,150
Re: West Marine getting worse

What I DO like about West Marine is that I can usually find what I need the same day and if they don't have it I can have it in the store the next morning from their main warehouse.

What I find annoying are employees who think they know far more about boats than I do and start feeding me less than good advice. I know they are trying to be helpful but it makes you wonder how much questionable advice they have given to people who are less than knowledgeable about boats.

After you have been in West Marine probably at least a thousand times like I have you learn who the most knowledgeable employees are. I credit Mike in the Sausalito store for being by far the most knowledgeable West Marine employee I have ever met. Hey Watsonville, give the man a pay raise!

I am surprised that their extended warranty only applies once to the original item purchased. That is such nonsense. A warranty that only applies the first time the same item breaks?
__________________
David

Life begins where land ends.
David M is offline   Reply With Quote
Old 28-04-2013, 09:58   #24
Marine Service Provider
 
fstbttms's Avatar

Cruisers Forum Supporter

Join Date: Oct 2006
Location: Under a boat, in a marina, in the San Francisco Bay
Posts: 3,592
Re: West Marine getting worse

Quote:
Originally Posted by SVNeko View Post
This is a real-world failure of our legal system and crony government... and now we are seeing the effects. The mom n pop stores are going by the wayside and the internet suppliers can't compete on the need-to-have-it-real-soon things.
Malarkey. The internet suppliers can compete just fine and I got news for you- the mom-and-pop chandleries were dying long before West Marine bought up Boat US.
__________________
fstbttms is offline   Reply With Quote
Old 28-04-2013, 10:01   #25
Sponsoring Vendor
 
HopCar's Avatar

Community Sponsor
Cruisers Forum Supporter

Join Date: May 2011
Location: Miami Florida
Boat: Ellis Flybridge 28
Posts: 3,157
Re: West Marine getting worse

This is not a comment on WM but on paying extra for extended warranties. In the situation that the OP describes the retailer sold the OP a pump at $13 above retail.
When it failed during the original warranty period they handed him a new pump and voided the rest of his extended warranty.

Giving him the new pump didn't cost WM anything. Rule has a very liberal warranty and they will just replace it for the retailer at no cost. In other words the retailer made an extra $13 profit and the OP got nothing in value for that $13. I never buy extended warranties and I believe I'm way ahead of the game.

Wait a minute! What the hell am I thinking. I need to start selling extended warranties in my store! No I just can't do that to my customers.
__________________
Hopkins-Carter Marine Supplies & Fishing Tackle
What You Need, at the Price You Want...with Service!
HopCar is offline   Reply With Quote
Old 28-04-2013, 10:13   #26
Moderator Emeritus
 
David M's Avatar

Cruisers Forum Supporter

Join Date: Sep 2007
Location: San Francisco Bay
Boat: research vessel
Posts: 10,150
Re: West Marine getting worse

Statistically, you are way ahead by not purchasing an extended warranty. Retailers are not offering you a favor with these.

The reason they are pushed so hard is that extended warranties have an enormous profit margin for retailers. If the cost of an extended warranty was closer to the cost of the statistical probability of an item needing to be returned and the time cost of money, then it would be a fair deal. It's all about probabilities and the odds favor the retailer by a huge margin.

Hop...thanks for not pushing that crap on your customers.
__________________
David

Life begins where land ends.
David M is offline   Reply With Quote
Old 28-04-2013, 10:34   #27
Senior Cruiser
 
Kenomac's Avatar

Cruisers Forum Supporter

Join Date: Jan 2012
Location: Somewhere in the Adriatic Sea
Boat: Oyster 53 Cutter
Posts: 8,511
Re: West Marine getting worse

I really don't know what all the West Marine bashers are talking about when they complain about poor service. I've never had any trouble returning anything.

High prices you say? Also, not something I've found at WM. Last summer I paid $55 for a single Maxprop anode in Guernsey, UK; three days ago at West Marine, the exact same anode cost $14, so I purchased three of them.
__________________
Kenomac is offline   Reply With Quote
Old 28-04-2013, 10:39   #28
Registered User

Join Date: May 2011
Location: Toronto
Boat: Sandpiper 565
Posts: 2,942
Re: West Marine getting worse

Here in Toronto, there are several excellent chandleries to deal with, so we're spoilt for choice. At least here, the West Marine store is pretty good. I've had good, no-BS advice from most of their sales people, and if they didn't know, they undertook to find out if I was interested. So - not much to complain about.

I do think that sort of "extended warranty" is BS though. Most of us have the impression that we are buying coverage (ie insurance) for the entire term of the EW. I guess their lawyers/accountants are driving that new policy. I can see that they would want to be protected from the idiot who buys an under-spec'ed part and keeps marching it back when it prematurely fails.
__________________
Lake-Effect is offline   Reply With Quote
Old 28-04-2013, 10:41   #29
Registered User

Join Date: Jun 2010
Location: Sailing the Caribbean
Boat: Switch 51
Posts: 1,498
Re: West Marine getting worse

Quote:
Originally Posted by fstbttms View Post
Malarkey. The internet suppliers can compete just fine and I got news for you- the mom-and-pop chandleries were dying long before West Marine bought up Boat US.
And your proof for all this is....
__________________
SVNeko is offline   Reply With Quote
Old 28-04-2013, 10:42   #30
Registered User
 
svHyLyte's Avatar

Join Date: Mar 2006
Location: Tampa Bay area, USA
Boat: Beneteau First 42
Posts: 3,432
Images: 25
Re: West Marine getting worse

Quote:
Originally Posted by HopCar View Post
This is not a comment on WM but on paying extra for extended warranties. In the situation that the OP describes the retailer sold the OP a pump at $13 above retail.
When it failed during the original warranty period they handed him a new pump and voided the rest of his extended warranty.

Giving him the new pump didn't cost WM anything. Rule has a very liberal warranty and they will just replace it for the retailer at no cost. In other words the retailer made an extra $13 profit and the OP got nothing in value for that $13. I never buy extended warranties and I believe I'm way ahead of the game.

Wait a minute! What the hell am I thinking. I need to start selling extended warranties in my store! No I just can't do that to my customers.
As a practical matter, I suspect that west marine would have honored the original extended warranty with the replacement pump and still might should it be needed. A few years ago I had some difficulty with some Sony--all weather--speakers shortly after they went out of warranty. I purchased matching replacements and the extended warranty for a few dollars. Three years later, just before the extended warranty would have expired, I returned the second set which then also needed replacement. I presented my warranty form but not the actual purchase receipt and the clerk cheerfully handed me a replacement pair without even looking at the pair I returned, which were pitched in the trash. He made no effort to confirm that I had returned the second pair I had purchased, whether that is required by store policy or not. Perhaps the OP should have simply not gotten into a debate with the store clerk who is merely following the stores operating policy of offering the extended warranty when a new item goes out the door, no?
__________________

__________________
"It is not so much for its beauty that the Sea makes a claim upon men's hearts, as for that subtle something, that quality of air, that emanation from the waves, that so wonderfully renews a weary spirit."
svHyLyte is offline   Reply With Quote
Reply

Tags
marine

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Opencpn installation under Ubuntu 12.04 Idiens OpenCPN 8 29-05-2013 06:51
For Sale: 2009 9ft. West Marine inflatable canvasman Classifieds Archive 0 20-06-2012 08:15
For Sale: Women's West Marine Third Reef Sailing Bibs soulsmate Classifieds Archive 1 26-01-2012 03:27



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 00:52.


Google+
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.