Progress of sorts!! one forward 2 backwards. I guess after Brad Jackson saw my posts to this site the message has been passed on to a Cassidy Thomas at Walker Bay. Her First email
asked if the issue had been resolved satisfactorily. She mentioned that she had had contact from Mark Musni several months ago but were awaiting hear from me. I guess the emails I sent on their online question form must still be circulating in cyber space somewhere if they didn't get them, although the earlier ones got through. I didn't have the email
address of <firstname.lastname@example.org> Which is actually one of the main reasons that I posted here in the first place to see if anyone knew where I should email to after getting no response from Walkerbay International.
So I reitterated the main gist of the problem, the only change is that after I had spoken with my lawyer 3 months after paying the extra $1000.00 for the Hypalon tubes I contacted Smart Marine and they came back with a swap offer of PVC tubes and a free cover if I removed the hypalon ones I had refitted to the dinghy
and returned them. This entailed a 5 1/2 hour drive Well I turned this offer down as the replacement tubes were the same material as the failed ones and when, not if they failed there would not be any further replacement as Smart Marine weren't going to stock them any more.
I received a second response this morning from Cassidy She expressed her regrets at my dissatisfaction with my Walker Bay International experience, basically she is saying that all the warranty info in the Walker Bay booklet is for America only, (no definitive statement in the booklet saying that) so why is it displayed in New Zealand
? There are 56 Countries mentioned in this booklet as having dealers / distributors, I'm sure that Walker Bay customers reading that brochure would be like me and think that the Warranty info includes everyone that buys a Walker Bay Product. She said that the relevant info would have been on the warranty registration
card and/or the owners manual. We received neither of these from Smart Marine, I was told that the sale
was registered on the computer at Smart Marine and that was all that was needed.
I will print the last 2 paragraphs from Cassidy:
Unfortunately, at this time there is nothing more we can do with respect to this issue. The follow up was simply out of common courtesy due to the comments you had posted on the blog, about Walker Bay, and the lack of response, which is completely false.
Walker Bay strives, on customer service
, quality and performance of all our products. However we also strive to educate our customers on purchasing
the correct products for the correct location, and usage. Our web site specifically recommends Hypalon fabric
where there is a high amount of UV exposure.
So there you have it BUYER BEWARE, READ the small print even if it ain't there.
Don't go to the shop to buy without going to the web site first, silly me trusting the nice salesman.