Verizon Wireless

[Heritage]

Verizon Wireless has certain policies concerning suspension of service that are not obvious, and my lead to certain misunderstandings. We suspended service by phone in March, and have encountered problems.

1. Verizon has two kinds of suspended service, with billing and without billing.

Suspended with billing means the phone won't work, but you still get a monthly bill as though you were still using it. The "clock" on the two year contract still keeps counting down.

Suspended without billing means that the phone won't work, and you won't be charged for the time service is suspended. The "clock" on the two year contract is stopped, so in effect your contract is extended for the number of months that service is suspended.

2. You can suspend service by phone or on Verizon's website. I have been told that if you suspend service via the website, you are given the opportunity to choose the kind of suspended service. Someone on another forum also advised that they will suspend service for a max of 90 days, but I didn't hear that from Verizon.

If you suspend service by phone, Verizon will automatically suspend service with billing unless you specifically ask otherwise. They also will not reveal that there are two kinds of suspended service unless asked.

3. Regardless of which kind of suspended service you choose, once service is suspended you can no longer discover which kind is in effect. The only way to find out is if you are still receiving a bill. Verizon's website will only reveal that service is suspended, and the only option available is to reactivate service.

Hope this helps someone to avoid unexpected charges on their Verizon account.

[Celestialsailor]

Great info...thanx. I just lost my phone over-board and because I have a year left with the big V, I decided to buy the same model off ebay...Verizon wanted $179 with no contract and I bought it on ebay instead for $39.49. Go figure!