Just wanted to post a review of the great
experience I had with Velasailingsupply.com.
Refitting a boat for a long cruise
really sucks! It seems every day I'm purchasing
something new for a project
, along with receiving boxes from last week's online spending spree. Having spent over $25,000 in the past year, I really have no complaints with anyone I have delt with. I haven't had the chance to test out the customer service
of any of the places I delt with except one.
I purchased two Facnor Aluminum
thimbles from Velasailingsupply.com on the 9th of January. The next day I was sent a confirmation that the package had shipped. About two weeks later I was going through my checklist of orders from the beginning of the month, and saw that I had not checked in the thimbles for my Solent stay project
I sent an email
to Rod at Vela that night inquiring about the missing items. I received an email
back first thing in the morning saying the parts
were shown as "delivered and left on front steps" by UPS. After I confirmed that the parts
were not in my pile of stuff, Rod spent the next week and a half
on the phone
with UPS, Facnor (they dropped shipped the parts), and myself trying to get this all figured out. He offered many times to replace the items while we were working on finding the missing ones. He really understood the issues we "refitting" cruisers have with getting a boat compleated.
In the end, it seems that the package was delivered to a house down the street from us in a damaged box (missing most of the address sticker). I got my parts and found a company that will be earning a lot more of my business.
Again, Rod at Velasailingsupply.com went above and beyond helping a small time customer. They deserve big thumbs up!