Cruisers Forum

Join CruisersForum Today

Thread Tools Rate Thread Display Modes
Old 06-02-2012, 08:15   #1
Registered User
funjohnson's Avatar

Join Date: Mar 2010
Location: Out cruising again (maybe Caribbean)
Boat: 37' aluminum pilothouse "Elements"
Posts: 1,946
Vela Sailing Supply-

Just wanted to post a review of the great experience I had with

Refitting a boat for a long cruise really sucks! It seems every day I'm purchasing something new for a project, along with receiving boxes from last week's online spending spree. Having spent over $25,000 in the past year, I really have no complaints with anyone I have delt with. I haven't had the chance to test out the customer service of any of the places I delt with except one.

I purchased two Facnor Aluminum thimbles from on the 9th of January. The next day I was sent a confirmation that the package had shipped. About two weeks later I was going through my checklist of orders from the beginning of the month, and saw that I had not checked in the thimbles for my Solent stay project.

I sent an email to Rod at Vela that night inquiring about the missing items. I received an email back first thing in the morning saying the parts were shown as "delivered and left on front steps" by UPS. After I confirmed that the parts were not in my pile of stuff, Rod spent the next week and a half on the phone with UPS, Facnor (they dropped shipped the parts), and myself trying to get this all figured out. He offered many times to replace the items while we were working on finding the missing ones. He really understood the issues we "refitting" cruisers have with getting a boat compleated.

In the end, it seems that the package was delivered to a house down the street from us in a damaged box (missing most of the address sticker). I got my parts and found a company that will be earning a lot more of my business.

Again, Rod at went above and beyond helping a small time customer. They deserve big thumbs up!
funjohnson is offline   Reply With Quote

asa, sailing

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Sailing the (San Francisco) Bay Triton106 Cruising News & Events 2 16-01-2012 22:08
New to Sailing ; Sailing Lessons / School / Courses Melbourne jg.exon General Sailing Forum 1 21-09-2011 02:27
Simply Sailing - Vancouver Sailing School chris_cruise Commercial Posts 0 15-07-2011 05:01
Beijing Sailing Center Beijingsailing Commercial Posts 2 15-07-2011 00:15

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 12:51.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.