I have to say that my experiences with Raymarine support have been good. I have called them up for two problems, one with the chartplotter
and again with auto pilot problems the chartplotter problem was solved
quickly but the autopilot
took a couple of really long phone
calls while they guided me through the troubleshooting drill. The problem was found, and solved
with a new rudder
my Raymarine system is a 2003 version.
Maybe it is the luck of the draw but the techs that helped me were very good.