Thanks for your forum reply. Per our previous email
discussions I would like to reiterate the following:
1. In my application, having screws with slots would be quite helpful since I cannot access the screws from above or on the sides without removing hoses, which is very difficult and time consuming
2. Your advertisement photo
clearly showed slotted screws at the time of my purchase
and I justifiably expected to receive what you had advertised. Why and when you stopped putting slots in the screws is not relevant
3. After I raised the issue you removed the slots in your advertisement photo
to eliminate future customer confusion
4. Since it might have been difficult for you to provide slotted screws, I offered to slot the screws myself if you would send me another set. I didn't want to slot the existing screws due to the down-time it would cause, but offered to send you back the original screws once I replaced them at my next impeller change.
5. Your response was that you would send me a new set of screws if I paid you $25.20, almost half the cost of the whole kit
In the interest of resolving this matter, I am willing to offer you $10.00 total, if you will send me a new set of screws. It is my hope we can agree on that and settle this issue to our mutual satisfaction. Thanks for your your consideration of this matter, and please let me know if my proposal will work for you.