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Old 06-11-2009, 19:14   #1
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Join Date: Nov 2008
Location: West Coast, BC , Canada
Boat: Cascade
Posts: 374

Quote:
Originally Posted by rabend View Post
I asked them for another set of four screws so that I could slot them myself, and they wanted to charge me significant dollars for the screws. I felt I was going the extra mile and even offered to send back the old screws at the next impeller change. The refused that offer as well . . . not very helpful.
That sounds like poor customer sevice. Sometimes people dont understand what trearting a customer poorly can do.

I worked on a tourist sailboat in the Algarve during the summer breaks from Uni. The captian always said that one displeased touist lead till 10 lost sales. People always speak more about bad experiences than good ones.

If you had this leak free on your boat for 5 years I doubt you would write a post about it.
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