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Old 08-12-2011, 11:32   #1
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ShipStore.com

Has anyone ordered from Shipstore.com? If so, what was your customer service experience?

I ordered an oil pressure switch for my Yanmar 4JH2E on 11/5 and have yet to receive the switch. I've e-mailed twice - no response. I've also called but got an answering machine - no response to my voice message.

I hope this is not the norm for this company.
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Old 08-12-2011, 11:39   #2
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Re: ShipStore.com

The bbb entry does not look favourable.

ShipStore.com Review - MARINE EQUIPMENT & SUPPLIES in Westport, NY - BBB Business Review - BBB serving Upstate NY

For calibration I entered Defender (who I am very happy with), who got 2 complaints in the same time that Shipstore got 15.
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Old 08-12-2011, 11:48   #3
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Re: ShipStore.com

6039 NYS Route 9N, Westport, NY 12993

This where they live. Anyone been there?
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Old 08-12-2011, 12:57   #4
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Re: ShipStore.com

I ordered a couple of outrigger clips from them in late August and received them promptly.

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Old 09-12-2011, 16:11   #5
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Re: ShipStore.com

Thanks to all who responded to my post. I finally heard from them. They sent me a copy of my invoice via e-mail and said to allow extra time for the part to arrive as it was a special order. No idea how long before the part arrives.
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Old 12-12-2011, 16:53   #6
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I order a couple of small items, and had no problems

Txman65
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Old 13-12-2011, 10:51   #7
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Re: ShipStore.com

I received my oil pressure switch yesterday via USPS from ShipStore.com. About 4 weeks for my part to arrive. I guess that is not too bad.
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Old 13-12-2011, 11:57   #8
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Re: ShipStore.com

THe BBB is a a paid service, if your company joins and pays you never get a bad report if you don't join and pay them you get negatives,

ask how I know.

The BBB sucks - don't believe the reviews
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