"We would love to get back any bad switches to review We know people are talking but we are not seeing the returns to support the complaints. It's strange.
Steven J. Tilders
Global Director of Sales, Marine & RV
From my reading this thread, it would seem likely that failures of Rule float switches is far from an uncommon problem. Mr. Tilders' assertion that, "we are not seeing the returns to support the complaints," must be due to one or more of the following:
1. The retailers receiving the returned switches just dispose of them rather than paying to return them to Rule.
2. Boaters just toss the old switches without returning them.
3. The faulty switches account for an acceptably small percentage. That is, acceptably small to Rule, whatever standard they choose to use; I doubt it's six sigma.
4. Mr. Tilders is either uninformed about the degree of failure or chooses to be so.
Does he really mean, "we'd love to get back ANY
switches to review?" Does this mean they get none back, or just a very small number? Do they perform any kind of stress testing or establish a mean time between failures? If so, should this be included in the product information?
Granted, the Rule float switch is not a Takata air bag, and I don't know of actual loss of life due to a float switch failure, but it's not a trivial concern; a float switch failure could result in a great deal of damage.
As for selling what people want to buy, would it not be ethical to inform customers that many have experienced unhappy results with the Rule float switch resulting in pump failure or worse and another product is strongly recommended? I should think customers would think highly of you for informing them and buy more products from you. Everybody wins.
No, I'm not "mad at you" for selling Rule float switches, but I do think you might consider your decision to do so. When I returned my last Rule float switch to West Marine, I advised the salesperson to consider all the negative reviews
on their own website. He responded that, "he wasn't paid enough," to gain product knowledge by reading the reviews
on the West Marine website. Wow. HopCar, I do appreciate your reply; it shows you care about your customers. Thank you.
I would not be surprised if one day a nice young attorney's boat is damaged by a Rule float switch failure and Mr. Tilders receives an invitation to a court where the contents of threads like these is discussed.
Fair winds (and dry boats),