I'm wondering what other people's experiences of Raymarine service
has been from the Nashua service
Does anyone know any ways of getting around or through the electronic wall Raymarine
seem to have built for themselves so that it's impossible to reach a live human only endless recordings and email
forms which don't get answered?
My Raymarine SPX-5 was DOA from new and after considerable help from a technician on the Raymarine Technical Forum I returned the computer to the Nashua service centre where it was received on July 1st, 2015 (I have post office signature receipt). Since then there has been silence:
- no reply to the letter sent with the computer,
- 8 calls have only reached answering machines,
- two messages left with Ms Linda Sullivan, who never seems to anser her phone
- no reply to two details emails sent via the Raymarine Repair form.
It was bad enough that the $2500 auto-pilot did not work out of the box, but having this wall of silence is baffling and frustrating. Any help to actual reach someone at Raymarine - whether in service centre or corporate hiereachy - would be very welcome. As accounts of other people's experiences with Raymarine in North America.
many thanks, fair winds.
(SV Kuan Yin currently cruising in Labrador)