Problems with Rparts vendor

[mwaring]

Has anyone had problems with Rparts recently? I have used them in the past for numerous refrigeration items, including vacuum panels and been nothing but satisfied. However, I recently ordered a pair of high dollar hatches to redo my freezer but can't get them to respond to my numerous messages with a status on the order.

They recently bought out Glacier Bay, so I know there are probably some production growing pains. However, customer service should not have been affected. Returning phone calls and emails are essential to good business (besides being just plain good manners!). Hope they are not on the downhill slide to going out of business.

Any insights would be appreciated.

[Pete the Cat]

I not sure what has happened but I had good experience with them years ago and then recently just ran into belligerence. They seem to be interested only in big commercial projects and not the little guys. There are plenty of other places to get stuff on the internet, so I don't bother to call them any more.


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