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Old 20-09-2013, 21:17   #1
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Problems with Garmin e-charts

Hello,
I have 2 Garmin chart plotters and lots of Garmin e-charts for my circumnavigation.
So far I was happy with their product.
Now I am sitting in American Samoa and ordered more e-charts from Garmin. Based on their purchasing patterns and the area we are planing to travel, we ordered the charts (micro chip) for Philippines/Java/Mariana Isl.

When we received the charts we found out that the entire area of Micronesia and Marshal Isl. were not covered with detailed information for navigation.

We spoke to many different people at Garmin without any success.
They did not provide or want to connect you to a supervisor or manager.
After many frustrating calls we ended up talking with Steven Carnley, Marine Product supervisor.
He promised help. Unfortunately he dropped the ball after 2 days of e-mail contact.
We don't understand how Garmin can sell world wide charts with no navigational details.
We need a higher lever management e-mail address or phone # to address our problem but I am not sure that Garmin is willing to help.

So, please be aware of problems with Garmin e-charts. They promise but don't deliver.
Did anybody has similar problems with Garmin. Any suggestion what I should do?
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Old 20-09-2013, 22:04   #2
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Re: Problems with Garmin e-charts

We have been told that Navionics charts lack detailed data for Polynesia and offshore passages - depending on the area. This is from a couple who are professional sailors on a boat that hosts expeditions to Antarctica and all around the Pacific Ocean.

Our experience with Navionics so far has been good but it has been limited to N. Pacific waters. Naturally, we are now hesitant to rely on them wholesale for further voyages and, like you, are wondering how do deal with this problem.

Cheers.

Dhillen
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Old 20-09-2013, 22:58   #3
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Re: Problems with Garmin e-charts

When you referred to 'detailed" navigation information for the Marshall Islands what exactly did you mean?
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Old 22-09-2013, 00:04   #4
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Re: Problems with Garmin e-charts

With "detail" I mean,
markers, depths, location of entrance channels, reefs, anchorages .....
The only thing that Garmin show is the rough contour of the Island.
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Old 23-09-2013, 17:16   #5
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Re: Problems with Garmin e-charts

Anthony,
Did not get any help or response from Garmin.
I try to get my money back and do not buy Garmin charts anymore.
I keep you updated
Peter
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Old 23-09-2013, 20:20   #6
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Re: Problems with Garmin e-charts

I checked my Android Navionics app, and the detail is there. I assume they would use the same source for the charts. You may find this screenshot for the entry to Bikini Atoll helps your case with Garmin.
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