Product: Norpro Diesel Generator
7KW Navigator Series
We purchased our Lagoon 380
in 2008 with a Norpro 7kw genset already installed. The genset had been purchased by previous owner in 2007. The unit worked beautifully as we've traveled the Caribbean
over the past 2 years.
Problems started a couple of weeks ago. Started the genset to top off the batteries and had an awful smell and no output. Further examination showed the main stator had burnt. Called Norpro requesting a new stator and were informed they had none, none in the US, and didn't know when or if they would receive any. Also said the genset was no longer made although they still appear on their website.
Have tried to contact the company president numerous times with no response. Service
departments can't tell us more than above info. Is there a problem here
As we all know, things are great until they start breaking. At that time access to parts
and good customer service
are imperative. In my opinion, Norpro has neither. As it stands we have a good genset with no parts to repair and a company not concerned with after sale
issues. Did I mention this unit comes with a 5 year warranty and is one of the big selling points?
My recommendation is to look elsewhere for a genset OR if you already own one, pray nothing breaks.