Cruisers Forum

Join CruisersForum Today

Thread Tools Rate Thread Display Modes
Old 02-11-2006, 12:24   #1

Posts: n/a
Navman Customer Service

I'll throw some comments into this forum to prime the pump and make it useful...

I had a problem with my communication between my Navman instruments that I could not solve. I called the USA distributor, Brunswick New Technologies, and immediately was connected with a knowledgeable technical type. Several minutes of discussion and we narrowed the cause down to a failure of the autopilots main processing unit. I was immediately issued an RMA and sent the unit back.

It took about two weeks fro them to process the RMA and call me for documentation of purchase date for warrantee processing. They sent me a complete new unit to replace the defective one. Total turn around, including shipping both ways: 3 weeks. Total cost, only the cost for me to ship the old one to them.

Note, I was given the option to have the new unit shipped immediately if I paid for it with a credit card that would be reversed when they received the old unit. I wasn’t in enough of a rush to bother with that.

On the whole, I was very happy. The process was smooth and simple.
  Reply With Quote
Old 02-11-2006, 13:27   #2
Registered User
cat man do's Avatar

Join Date: Aug 2006
Location: Brisbane Australia [until the boats launched]
Boat: 50ft powercat, light,long and low powered
Posts: 4,409
Images: 36
Yeah Navman looked after me real welll. We had 2 of there big screen speeed logs. At times our cat could get pretty wet, a speed thing, and the screens were fogging up to the point where they were unreadable. Took them back to Glascraft Marine in Brisbane where we purchased them, a phonecall latter and walked out with 2 new ones.

Wish everyone was that efficient, Navico wouldn't return phone or emails when there tiller pilot died on the same boat. Bailed up the rep at a boat show and eventually they came back and said it was never designed to get wet. figure that one out.

cat man do is offline   Reply With Quote
Old 02-11-2006, 18:07   #3
Senior Cruiser
Alan Wheeler's Avatar

Cruisers Forum Supporter

Join Date: Dec 2003
Location: Marlborough Sounds. New Zealand
Boat: Hartley Tahitian 45ft. Leisure Lady
Posts: 8,038
Images: 102
I thought I would post this into this subject as well seeing as we are on the subject. It is from another thread that was discussing fule monitoring and a comment about Navman being sold and qulaity was raised. That's not the first time, so I though it worth while me contacting Navman and asking the question.

OK here's the story. I have just got off the phone with a fantasticly helpful Navman person from Auckland head office.
I was pretty well spot on with my first reply. BNT is the company for sale, NOT Navman as such. BNT is a division of Brunswick, that take care of the Marine electronics. Brunswick and BNT are a major Investment company. It is the Investment company that is for sale. Brunswick have little to no hands on involvment in any of the portfolios they own. And in the marine industry, their is little that they don't own. They are like a Shareholder that buy's and sell's shares on the market, hopefully buyin low and selling high and making a profit. BNT are just that, being sold by Brunswick the parent Investment company to make money. They have no hands on involment with Navman at all.
As I also stated, MX Marine and Northstar are also owned by BNT. In fact, this company is so big and deals with such big finacila numbers, that they could easily buy Simrad if they wanted.

ALL Navman products are made in New Zealand. Recently, All MX and Northstar manufacturing was also shifted to NZ. The only product still made outside of NZ is the VHF radios'.
All three product names are all made in the same factory using the same equipment, same expertese and same quality. And I think we all know the reputation of products like Northstar and MX marine. So having Navman made along with those two names speaks volumes.
QC is like second to none and Navman takes great pride in customer service. That was made very clear to me this afternoon by the fantastic help and attitude of the person I talked with.
Thankyou Navman

To qualify my role, I have absolutely no affiliation nor financial or any other benifit with Navman.

Although I would mind a hat or T shirt ;-)


For God so loved the world..........He didn't send a committee.
Alan Wheeler is offline   Reply With Quote

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Winch Service irwinsailor Construction, Maintenance & Refit 13 06-06-2011 19:50
Autohelm 5000 Service peternautek Marine Electronics 9 28-04-2010 21:56
Product or Service Review Forum General Guidelines Kai Nui Product or Service Reviews & Evaluations 0 24-10-2006 20:37
Navman Customer Service GreatKetch Marine Electronics 1 13-09-2006 12:14
Towing service irwinsailor Seamanship & Boat Handling 4 26-06-2006 13:42

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 05:54.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.