Cruisers Forum
 


Join CruisersForum Today

Reply
 
Thread Tools Rate Thread Display Modes
Old 03-09-2016, 19:19   #1
Registered User

Join Date: Feb 2009
Location: South Haven, MI
Boat: 2006 Hanse 370e
Posts: 319
Lewmar...Nobody is Home!

I have problems with 2 Lewmar products...a block and a winch handle. I took pics of both and sent them to Lewmar US via email with an explanation of the problem. No response. So, I sent them again marked "Second Request"... still no response. So, I sent them a third time...still no response. I'm very glad that my issues were not major and didn't involve a needed piece of equipment. However, given the choices out their, I will never buy or recommend a Lewmar product again.

PS Their is no LewmarUS telephone number on their website. Only email contact info.
__________________

__________________
silversailor is offline   Reply With Quote
Old 03-09-2016, 19:28   #2
Registered User

Join Date: Aug 2012
Location: Cruising the Gulf of Mexico.
Boat: 1980 Morgan 415
Posts: 1,435
Re: Lewmar...Nobody is Home!

Wouldn't surprise me if they have rep on here.
__________________

__________________
Working on spending my children's inheritance.
Cap Erict3 is offline   Reply With Quote
Old 03-09-2016, 20:38   #3
Registered User
 
ErikFinn's Avatar

Join Date: Feb 2011
Location: Malaysia, Thailand
Boat: Beneteau Oceanis 430
Posts: 781
Re: Lewmar...Nobody is Home!

I hate when that happens. You have engineers running a company with no inkling about customer satisfaction nor service. Last time I wanted to buy a 4000 usd plotter and asked the company a few simple questions on their website, no reply. Ok well I then proceeded to ask on their fb page, no reply. I then wrote a rather polite rant on their fb page ( no swearing, no name calling, no profanities, all rather polite) about how they expected a customer to pay them 4k usd for a complicated piece of equipment if they did not even bother to reply to a simple query. 3 weeks later there was a short apology. 2 months later they were bankrupt.

If a company does not reply to your queries then better avoid them altogether. This in the western civilized world, here in the boonies its bit different. But I do find it astonishing that old "reputable" companies like Lewmar commit this kind of elementary errors. They want top dollar for their products on the highly expensive marine product market but do not reply to queries?
__________________
ErikFinn is online now   Reply With Quote
Old 03-09-2016, 21:44   #4
Senior Cruiser

Cruisers Forum Supporter

Join Date: Jul 2005
Boat: Outbound 44
Posts: 4,136
Re: Lewmar...Nobody is Home!

Lewmar US number (203)458-6200
__________________
Paul L
http://svjeorgia.blogspot.com
Paul L is offline   Reply With Quote
Old 04-09-2016, 00:36   #5
Registered User
 
UNCIVILIZED's Avatar

Join Date: Jun 2014
Location: Up the mast, looking for clean wind.
Boat: Currently Shopping, & Heavily in LUST!
Posts: 4,916
Re: Lewmar...Nobody is Home!

Sadly Lewmar has been like that for 2+ decades. Even when I've called their UK office from half way around the world, long, long before intercontinental phone calls were common, or email even existed. And don't even get me started about the "quality" of their deck hardware. Give me Harken anyday! Who's customer service is tough to beat. Not that you'll much need it for their hardware, comparatively.
Though they've even overnighted me parts & spares, mid-regatta, gratis!
__________________

The Uncommon Thing, The Hard Thing, The Important Thing (in Life): Making Promises to Yourself, And Keeping Them.
UNCIVILIZED is offline   Reply With Quote
Old 04-09-2016, 01:00   #6
Registered User

Join Date: Mar 2011
Location: Caribbean/UK
Boat: Oyster 66
Posts: 915
Re: Lewmar...Nobody is Home!

I've found them unpredictable. Sometimes I get a same day response, sometimes two weeks. I always had a good answer eventually though. There is clearly a failing of management that allows such inconsistent performance.
__________________
poiu is offline   Reply With Quote
Old 04-09-2016, 04:50   #7
Moderator Emeritus
 
GordMay's Avatar

Join Date: Mar 2003
Location: Thunder Bay, Ontario - 48-29N x 89-20W
Boat: (Cruiser Living On Dirt)
Posts: 30,950
Images: 240
Re: Lewmar...Nobody is Home!

Lewmar US
51 New Whitfield Street, Guilford CT 06437
Tel: 203-458-6200
Fax: 203-453-5669
Per ➥ http://www.lewmar.com/contact
__________________
Gord May
"If you didn't have the time or money to do it right in the first place, when will you get the time/$ to fix it?"



GordMay is offline   Reply With Quote
Old 04-09-2016, 05:23   #8
Registered User
 
travellerw's Avatar

Join Date: Jan 2014
Location: Antigua
Boat: Fortuna Island Spirit 40
Posts: 1,614
Re: Lewmar...Nobody is Home!

I have had great experiences when calling the number above. They were prompt and knowledgeable about the older products I was inquiring about.

Try to call them. It seems they haven't moved into the new millennium yet!
__________________
travellerw is offline   Reply With Quote
Old 04-09-2016, 06:39   #9
Registered User

Join Date: Feb 2009
Location: South Haven, MI
Boat: 2006 Hanse 370e
Posts: 319
Re: Lewmar...Nobody is Home!

Thanks for the contact info. I'll call Tuesday and report back on their response. In the meantime (and hereafter) I'll buy Garhauer.
__________________
silversailor is offline   Reply With Quote
Old 04-09-2016, 09:37   #10
Marine Service Provider

Join Date: May 2012
Location: New Orleans
Boat: We have a problem... A serious addiction issue.
Posts: 3,882
Re: Lewmar...Nobody is Home!

This sounds about par for the course for Lewmar. They make ok products at reasonable prices.

But I am a died in the wool Harken guy. After a new block exploded I called them to get a replacemnt, and Harken not only replaced the block they also paid for the repair to the jib car track that pulled out of the deck on the condition i sent them the broken block (at their cost) so they could figure out what happened.

Harken is often the more expensive option at the store, but they make up for it on customer service.
__________________
Greg

- If animals weren't meant to be eaten then they wouldn't be made of food.
Stumble is offline   Reply With Quote
Old 04-09-2016, 09:42   #11
Senior Cruiser
 
Blue Stocking's Avatar

Cruisers Forum Supporter

Join Date: Dec 2008
Location: St. Georges, Bda
Boat: Rhodes Reliant 41ft
Posts: 4,064
Re: Lewmar...Nobody is Home!

Quote:
Originally Posted by GordMay View Post
Lewmar US
51 New Whitfield Street, Guilford CT 06437
Tel: 203-458-6200
Fax: 203-453-5669
Per ➥ http://www.lewmar.com/contact
Ask for Austin Cohen. Receiving great help from him on getting such obscure parts as Lewmar Whitlock Mamba steering and A/P drive motors.
__________________
so many projects--so little time !!
Blue Stocking is offline   Reply With Quote
Old 06-09-2016, 17:16   #12
Registered User

Join Date: Feb 2009
Location: South Haven, MI
Boat: 2006 Hanse 370e
Posts: 319
Re: Lewmar...Nobody is Home!

I'm glad to report that Lewmar US has finally responded. Don't know if it was the three emails or my posts on CF and SA. In any event I'm pleased that they are standing behind their products.
__________________
silversailor is offline   Reply With Quote
Old 06-09-2016, 19:16   #13
Registered User

Join Date: Aug 2012
Location: Cruising the Gulf of Mexico.
Boat: 1980 Morgan 415
Posts: 1,435
Re: Lewmar...Nobody is Home!

Quote:
Originally Posted by silversailor View Post
I'm glad to report that Lewmar US has finally responded. Don't know if it was the three emails or my posts on CF and SA. In any event I'm pleased that they are standing behind their products.

Public posts get attention! I'm certain CF is high on the successful vendor watch list.
__________________
Working on spending my children's inheritance.
Cap Erict3 is offline   Reply With Quote
Old 06-09-2016, 20:29   #14
Registered User
 
UNCIVILIZED's Avatar

Join Date: Jun 2014
Location: Up the mast, looking for clean wind.
Boat: Currently Shopping, & Heavily in LUST!
Posts: 4,916
Re: Lewmar...Nobody is Home!

Quote:
Originally Posted by Cap Erict3 View Post
Public posts get attention! I'm certain CF is high on the successful vendor watch list.
They may do that. And they also probably tell manufacturers when they're doing things right, as well as looking after their customers
__________________

The Uncommon Thing, The Hard Thing, The Important Thing (in Life): Making Promises to Yourself, And Keeping Them.
UNCIVILIZED is offline   Reply With Quote
Old 19-09-2016, 19:08   #15
Registered User

Join Date: Apr 2012
Location: Massachussetts
Boat: Cheoy Lee 47 CC
Posts: 681
Re: Lewmar...Nobody is Home!

Quote:
Originally Posted by silversailor View Post
Thanks for the contact info. I'll call Tuesday and report back on their response. In the meantime (and hereafter) I'll buy Garhauer.
I've had excellent customer support from Garhauer, I have had a number of different pieces from them over the years and never had a problem getting support.
I had a boom vang with a sheive that was tight turning, sent the whole piece back and received a brand new block 5 days later on a 5 year old piece. Anytime I've called or emailed I've received a prompt response, and for a fraction of the price of some of the other guys.
__________________

__________________
lifeofreilly57 is offline   Reply With Quote
Reply

Tags
lewmar

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Why does nobody get sponsors to sail aussie_sailor Boat Ownership & Making a Living 38 18-04-2015 06:41
Nobody thinks about getting killed by a vacuum cleaner FlyingCloud1937 Electrical: Batteries, Generators & Solar 31 01-06-2014 12:10
Really? Does Nobody Here Know What The Damned Thing is Supposed To Do? charliehows Propellers & Drive Systems 3 29-11-2012 19:10
Nobody Said it Was Going to Be Easy . . . Declemy OpenCPN 7 29-12-2010 11:52
I Live in Kansas and Nobody Knows Anything About Sailing. Buying Advice? [pics] Kansas Dollars & Cents 12 19-01-2010 15:40


Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 17:33.


Google+
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.