Cruisers Forum

Join CruisersForum Today

Thread Tools Rate Thread Display Modes
Old 18-04-2009, 12:59   #1
Registered User
slacker's Avatar

Join Date: Nov 2006
Location: San Diego and Mazatlan
Boat: Gulfstar 37 "SLACKER"
Posts: 147
Kyocera Warranty Service

In 2002 I purchased two KC 70 panels for our sailboat Slacker. This year I noticed that the output had fallen of sharply. After removing both panels I discovered what looked like rust on the foil junctions under the glass. Hum, could be the problem. We took the panels back to the states at the end of our cruising season in Mexico and contacted Kyocera's warranty department by email.
I was told that they had had a manufacturing problem with some of their larger panels in 2002 but had not seen any problems with the KC 70's. Regardless, they ask me to send in some pictures along with a claim form. The person I dealt with was Amie Ebert ,who runs their warranty department in Scottsdale AZ. She couldn't of been more helpfull. Less than 10 days after sending the pictures and warranty form to her I had two new KC 85 panels delivered to my door. No need for followup questions or constant emailing to check the status. Great customer service! They even included a pre paid UPS return slip to send the old panels back.
Needless to say, I am very happy.

slacker is offline   Reply With Quote
Old 18-04-2009, 14:10   #2
Registered User

Join Date: Mar 2007
Posts: 207
Always nice to hear a good story with a happy ending. I'll keep them in mind if I purchase solar panels.

Thanks for sharing that with us.

DWT is offline   Reply With Quote
Old 18-04-2009, 17:00   #3
Registered User

Join Date: Jul 2006
Location: caribbean winter, Durango,CO summer
Boat: Nordhavn 5740
Posts: 455
Images: 4
Great service, hope I don't need to do the same with my 130s.
gbanker is offline   Reply With Quote
Old 18-04-2009, 20:31   #4
Senior Cruiser
Lancerbye's Avatar

Cruisers Forum Supporter

Join Date: Mar 2007
Location: Anchored somewhere in the Canadian Gulf Islands, East of Vancouver Island
Boat: Lancer 44 Motorsailer
Posts: 1,710
Images: 32
I am just about to purchase 3 180 watt panels and was a bit concerned about warranty. Now I know what I will purchase. Thanks for the info.
The basis of accomplishment is in never quitting
Mengzi Meng-tse
Lancerbye is offline   Reply With Quote
Old 19-04-2009, 02:07   #5
Armchair Bucketeer
David_Old_Jersey's Avatar

Join Date: Oct 2006
Posts: 10,013
Images: 4
Cheers for the info. Not quite ready to get onto serious solar panels - but for me it is stuff like this that swings spending decisions.
David_Old_Jersey is offline   Reply With Quote
Old 19-04-2009, 05:33   #6
Senior Cruiser
witzgall's Avatar

Cruisers Forum Supporter

Join Date: Oct 2006
Location: Wintering in Annapolis
Boat: Camper Nicholson 44 Ketch
Posts: 1,708
Well, that does it for me - a company that stands behind their product for marine use. Good to hear!


witzgall is offline   Reply With Quote

kyocera, solar panels, warranty

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Eight-Year Warranty on Dyneema Trampoline Webbing fastcat435 Commercial Posts 13 14-03-2011 00:33
Kyocera Panels CAELESTIS Electrical: Batteries, Generators & Solar 0 28-11-2008 09:59
Warranty regarding blistering michael201 Construction, Maintenance & Refit 4 09-02-2007 17:27
Lavezzi 40: Warranty muskoka Fountaine Pajot 1 08-02-2007 04:37

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 04:08.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.