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Old 03-01-2011, 16:38   #1
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Join Date: Oct 2009
Location: Mexico heading South
Boat: Ericson 39B - Senta II
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Kudos to Garhauer Marine

We had one of their rigid boom vangs installed, partially to make the topping lift less of a necessity.

The vang works beautifully, but it doesn't have quite enough lift to handle both the flaked main and the cover.

I sent a short e-mail asking them if there is some adjustment I can make or if I should upgrade to the next size vang. I come back from our 10-day holiday cruise and find an e-mail from them asking for our mailing address. They will send two extra springs, no charge.

Great service and a great product !



-Sven
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Old 04-01-2011, 00:08   #2
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Location: Yemen & Lebanon... the sailboat is in Lebenon, the dhow is in Yemen
Boat: 1978 CT48 & 65ft Cargo Dhow
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That sure says a lot about a company.
Thanks for sharing it with us.
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Old 04-01-2011, 03:58   #3
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I had exactly the same experience with them, Sven. It's a family-run business, I believe.
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Old 04-01-2011, 04:43   #4
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Boat: Westerly Corsair 36' "Stargazer"
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it is a family business and they are good at it. Been using them for some time now. A quality service and product all the way.
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Old 04-01-2011, 04:59   #5
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Location: Lived aboard & cruised for 45 years,- now on a chair in my walk-in closet.
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I also had a similar experience with Garhauer. I had a set of Garhauer blocks used to raise my dinghy up to my davits that had a wear pattern on the sheeves that were made of some composite. I carried the blocks with me to the St. Petersburg boat show with plans to buy replacements. I happened to come to the Garhauer booth and asked about what selection of blocks would better suit my needs. They took my damaged blocks and gave me a free replacement set with metal sheeves. They are very high on my list!
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