Teleflex - My tachometer was replaced, no questions asked, even though it may have been out of warranty. I'd bought it, waited a while to install, fought it for over a year and finally thought "let me write these guys a letter" ... I sent off a letter Christmas
Eve and in the first week of January a new unit was on the way to my mailing address. They were the first company to respond.
BlueSeas -- sent off a letter at the same time and a couple weeks after Teleflex a new switch was sent to my mailing address. No-questions asked, and voila: problem solved.
West Marine -- they were next to respond (via phone) (they'd tried email
but I didn't then have the wifi
hotspot) and are sending/sent the new piece I needed for the hand-held VHF
Coleman products -- BAH HUMBUG. Sent a "pass the buck" letter and I can assure you I'm rethinking my support of their products. Specifically, one of their canisters of propane
didn't attach properly and much of the gas expelled. They said "operator error" or something to that effect. Since I use one canister per week PLUS at least another 30 or so over the winter season, that's 80+ products per year I won't be buying
from Coleman. Worthington makes a good one -- and theirs are cheaper.
We won't get into the Coleman Catalytic Heater than only worked for two seasons.
I also wrote Davis products about their anchor
light. No response from them at all.
So, KUDOS to Teleflex instruments, BlueSeas battery
monitors and West Marine.