Cruisers Forum

Join CruisersForum Today

Thread Tools Rate Thread Display Modes
Old 20-07-2013, 03:18   #1
Registered User

Join Date: Aug 2012
Location: Malta
Boat: Gib' Sea 352
Posts: 32
KUDOS Ocean Equipment

I decided to relocate my Raymarine C80 Chartplotter from the Nav Station to the helm and got myself a Navpod GP1051 to install at the helm. Unfortunately the unit was shipped with the wrong front half which was identical to the correct one except for the positioning of the posts & screwholes into which the screws that secure the front bed in. A simple packing error ... something that can easily happen.

To be completely honest I was a bit annoyed at this but my annoyance completely evaporated once I contacted Ocean Equipment about the issue,

Their customer service is simply FIRST CLASS. All it took was an e-mail with a photo explaining the problem and they reacted immediately and efficiently. They immediately acknowledged the problem and after a couple of e-mail exchanges discussing logistical options for getting the front replaced my new navpod front was duly and efficiently replaced ahead of the scheduled date when it was promised. One should also note that the replacement front had to be shipped via FedEX to Malta from the US which is not cheap to do.

What can I say ... A great product backed by outstanding customer service.

Finally a personal note of thanks to the people that handled my issue Mark from Product Development and Paul from Order Services.
pgenovese is offline   Reply With Quote


Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 22:36.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.