I decided to relocate my Raymarine
from the Nav Station to the helm
and got myself a Navpod GP1051 to install at the helm
. Unfortunately the unit was shipped with the wrong front half which was identical to the correct one except for the positioning of the posts & screwholes into which the screws that secure the front bed
in. A simple packing error ... something that can easily happen.
To be completely honest I was a bit annoyed at this but my annoyance completely evaporated once I contacted Ocean Equipment
about the issue,
Their customer service
is simply FIRST CLASS
. All it took was an e-mail with a photo
explaining the problem and they reacted immediately and efficiently. They immediately acknowledged the problem and after a couple of e-mail exchanges discussing logistical options for getting the front replaced my new navpod front was duly and efficiently replaced ahead of the scheduled date when it was promised. One should also note that the replacement front had to be shipped via FedEX to Malta
from the US which is not cheap
What can I say ... A great product backed by outstanding customer service
Finally a personal note of thanks to the people that handled my issue Mark from Product Development and Paul from Order Services.