HRO/ Sea Recovery Watermaker
Further to the original posting
we made July 23, 2012, this is an update regarding what has happened since.
The HRO/Sea Recovery Company, acquired by the Danish Company Danfoss, have unburdened themselves apparently. Sea Recovery
is now owned by Parker Hannifin…. The ‘Racor’ brand filtration people; this according to Henrik Wendelboe in his October 6, 2013 email
to me. Henrick Wendelboe is now Parker Hannifin’s boss for Sea Recovery it would seem. He also writes that two of the principle HRO/Sea Recovery people I mentioned in the last post, Mary Day and Chris Rollins, are no longer with Sea Recovery. Mr.Wendelboe admits that the customer service
afforded to us by the defunct Sea Recovery staff needs future improvement…..
This “improvement”, so far, has not resulted in Sea Recovery making any remedies to us for the lost
$ or the appalling treatment and dishonesty we had to endure during the fiasco.
At the end of the day we are still out the $11,000.00 for our system, the cost to reconfigure our boat to accommodate it (install costs), plus all the time spent trying to deal with these unscrupulous people. A real wipe-out!
I did point out to Mr. Wendelboe that his company’s failure to help us out has now cost his company far more than our original system ever did, in lost
revenue from prospective customers.
They do not seem to care.
The one bright spot is that we have learned a lot more than what we previously knew about desalination and the industry.
I have tried to convey in this assessment of our Sea Recovery experience what one could expect from their products and support. I have since found out we are not alone in our experience with Sea Recovery. As one person wrote to sailnet.com: “Avoid Sea-Recovery like the plague”!!! (wish I’d seen this before-hand)
Our advise to anyone considering a purchase
of a Watermaker
for their boat is:
1. Avoid Parker Hannifin’s Sea-Recovery units. Not that these people are the same one’s that screwed us, but do you want to take the chance? The feeling I still get from these people (so far) is: ‘greed is good’….
2. Get an ‘Iron-clad’ support arrangement worked out with whomever you do choose.
3. Alternatively, build your own system: you will learn a lot doing it and save a bundle.
4. If you are not a ‘hands on’, mechanically oriented type, check out ECHO tec: ECHOTec Watermakers*-*Reverse Osmosis Desalination Systems