It seems that more and more companies care less and less about their customers being happy, and I certainly have a long list of negative experiences, which is why when a company gets it right I like to let people know about it. Recently thru an online retailer I purchased a Clipper wind
instrument which arrived with a broken wind vane
on the masthead unit due to an internal packaging failure. I contacted the parent company, Nasamarine in England
, about it expecting the usual runaround. They replied back requesting my address so they could send out a replacement, no arguments, no request for a credit card to cover shipping
, no hassles at all!
They sent the unit air freight from Europe
for free! It arrived here in Michigan today, a little over a week after initial contact. Stellar service!!
The unit has been powered up and functions normally. Now I just need to install it all, hopefully it passes the long term durability test.(I love motorcycles too and know about British electrics
) Anyway, I figured it might be nice to read about a positive CS experience for a change instead of the usual..........