In spring of 2012 I installed an LED combination anchor
light/tricolor/strobe to replace broken fixtures at the masthead. I thought the unit was well made, and I really liked the fact that all the functions operated on one pair of wires. At the same time, a friend of mine had the same unit installed on his boat.
Both of us bought the Stecktronics unit from a local rigging
shop - Stix 'N Riggn.
It's now been almost two years and I noticed condensation
inside this unit. My buddy was at his masthead and saw condensation
on his unit also. He called Stix 'N Riggn and spoke with Kevin, who promised to resolve the problem.
This part is a little conjecture, but apparently there were several phone
calls between Kevin and Stecktronics on methods to improve the sealing of the unit. Stecktronics spent time doing testing and came up with an improved design which they say should prevent this issue from recurring.
In early December, two young men
arrived with two new units and installed them on my friend's boat and on mine. We both now have condensation-free units that work perfectly. Kevin could not have been easier to deal with, and he jumped on it right away.
This type of service
doesn't always happen, and when it does, I think it's worth passing on. I am extremely happy with the customer service
at Stecktronics, and also with Kevin's customer focus at Stix 'N Rign.
Attaboys to both!