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Old 14-12-2013, 07:34   #1
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Good service from Stecktronics and Stix 'N Rign (Kemah TX)

In spring of 2012 I installed an LED combination anchor light/tricolor/strobe to replace broken fixtures at the masthead. I thought the unit was well made, and I really liked the fact that all the functions operated on one pair of wires. At the same time, a friend of mine had the same unit installed on his boat.

Both of us bought the Stecktronics unit from a local rigging shop - Stix 'N Riggn.

It's now been almost two years and I noticed condensation inside this unit. My buddy was at his masthead and saw condensation on his unit also. He called Stix 'N Riggn and spoke with Kevin, who promised to resolve the problem.

This part is a little conjecture, but apparently there were several phone calls between Kevin and Stecktronics on methods to improve the sealing of the unit. Stecktronics spent time doing testing and came up with an improved design which they say should prevent this issue from recurring.

In early December, two young men arrived with two new units and installed them on my friend's boat and on mine. We both now have condensation-free units that work perfectly. Kevin could not have been easier to deal with, and he jumped on it right away.

This type of service doesn't always happen, and when it does, I think it's worth passing on. I am extremely happy with the customer service at Stecktronics, and also with Kevin's customer focus at Stix 'N Rign.

Attaboys to both!
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Old 14-12-2013, 09:16   #2
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I had a similar problem with my stektronic "low tech" anchor light I bought from Nancw and Underwood.

Nance and Underwood in Ft Laud came out, pulled it and sent it to Stektroincs. When it was repaired Stektronics tested it underwater for 24-hours before sending it back. N&U reinstalled the light.. Total cost $0.00.

When I heard that I had the riggers install a new VHF antenna. Gotta respect good service
" requires a strong moral principle to prevent me from deliberately stepping into the street, and methodically knocking people's hats off- then, I account it high time to get to sea..." Ismael
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Old 18-12-2013, 17:07   #3
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Re: Good service from Stecktronics and Stix 'N Rign (Kemah TX)

I've had several opportunities to deal with Kevin at Stix N Riggin. Just a downright professional. I don't know of too many folks I would recommend more highly.
Bill Streep
San Antonio/Port Aransas, TX
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kemah, service

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