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Old 08-12-2008, 19:04   #1
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Location: U.S., Northeast
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Forespar customer service

After about 20 years, the end fitting pistons on my line control whisker pole have become hard to move. On Sunday a week ago I sent an email to Forespar support asking whether it was possible to replace the plastic liners inside the end fittings. The same evening I received a reply from Randy at Forespar offering to mail me the replacement parts (at no charge!). I received the parts today.

This is truly outstanding customer service!

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Old 08-12-2008, 19:17   #2
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That's a lot better than the service and responses I got when dealing with Marelon valve failures... Perhaps they have smartened up their customer service dept as they were horrible when dealing with my multiple Marelon valve failures...

Hope they have also changed the tune with Marelon. Glad you had a great experience!

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Old 09-12-2008, 04:39   #3
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Join Date: Jul 2005
Location: Keene, NH
Boat: Island Yachts Peterson 34 GREYHAWK
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I had a similar experience to Ziggy's with Forespar when I was looking for a replacement lens and cap for my ML-2 mastlight. Although it was listed in Forespar's catalog as a replacement part, none of the vendors I searched carried it -- one even said that the part was no longer available! I e-mailed Forespar to ask if that was true, and they just sent the part to me at no charge.
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Old 09-12-2008, 05:07   #4
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I bought a Marelon strainer off of e-Bay that turned out to be defective (buyer beware eh?), anyways I e-mailed Forespar and the replaced it under warranty for free. Good company to deal with. A little slow answering e-mail but that's to be expected I guess.
Yours Aye! Rick
"It's not the boat "you built" until you've sworn at it, bled on it, sweated over it, cried beside it and then threatened to haul the POS outside and burn it!"
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Old 10-12-2008, 08:08   #5
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I love it when good info like this is shared. This is how we choose to do, or not do business with companies. Sometimes they don't get it, and those companies won't get my money either......thanks......i2f
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BORROWED..No single one of is as smart as all of us!
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Old 11-12-2008, 07:20   #6
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I have an EZ furl on my new to me boat. Called forespar (the maker) to get some tips on operation. The EZ Furl 'expert' there told me to "play with it". You'll get the hang of it. That was it.

I called Mack Sails in Florida (the installer) and Colin Mack had plenty of specific details on how to best use it. He spent a lot of time on the phone with me several times going over everything.

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