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Old 06-08-2007, 07:18   #31
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Location: Tampa Bay area, USA
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Thumbs up Recert by ACR Done!

Per my earlier posts, last Tuesday I sent our GlobalFix Cat II to ACR via UPS Ground. They confirmed receipt on Thursday and this AM I received he following note:

Good morning Scott,

Our tech replaced the battery and tested your unit. The unit bench test
good. Unit functions per specifications. The total charge including
freight and taxes is $419.14, the unit go out today.

Best Regards,
Ana Pagan
Customer Service Coordinator
Tel: 954 981-3333 Ext 2110
Fax: 954 983-5087
Address: ACR Electronics
5757 Ravenswood Road
Ft Lauderdale, FL 33312
That seems like pretty good service to me; and, worth the price. While it may be a little more time consuming, I think its worth the effort to send the equipment to ACR itself to ensure the greatest likelihood that replacment of batteries and retests of performance are properly done. I think the saff there are fully aware of the importance of their equipment and do their best accordingly. Whether that is always the case with independant service stations is questionable. I have heard too many stories of safety gear being "recertified" (at substantial cost) by independants with owners later discovering that necessary repairs were not done or done poorly.



"It is not so much for its beauty that the Sea makes a claim upon men's hearts, as for that subtle something, that quality of air, that emanation from the waves, that so wonderfully renews a weary spirit."
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Old 06-08-2007, 11:04   #32

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I know, a life is worth more than $400, but frankly that seems like gouging to me. Fifty bucks for a half hour of a tech's bench time, fifty more for a battery, fifty more to replace the case that they probably glued shut.

$150 would be more than adequate, $400 is simply unreasonable for a battery change. Check out the "406 EPIRB" sales prices right here on Sailnet, for that money they should have sent you a fruit basket and theatre tickets as well.

Then of course, the question is if you take this to a USCG station for actual testing--is the unit going to work, and identify your vessel correctly?

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Old 06-08-2007, 15:20   #33
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ACR GlobalFix™ 406 EPIRB - Category II (Manual Deployment)
406 MHz EPIRB with Integral GPS and Mounting Bracket
About $749 at Landfall Navigation
Can we all hear the "rip"?
Gord May
"If you didn't have the time or money to do it right in the first place, when will you get the time/$ to fix it?"

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Old 07-08-2007, 13:28   #34
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Called ACR and talked to a tech who said to send the failed unit in for no charge warranty repair. I'll let you know how this works out.
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Old 07-08-2007, 20:37   #35
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Be happy...

Be happy you found it out now and not when you needed it,
just posted my lessons learned plus some data:
Art and Sea in Provence :: Lessons learned - don't leave port without them

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