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Old 08-06-2011, 06:32   #1
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Cape Horn Windvane: fantastic service.

Hi all,
Just to get the word out: I was installing my cape horn windvane last weekend and I cut one strut too short. I made a call on Monday to Yves, the designer and producer (you'll bump into him on most boatshows) to explain him my problem.
Eric, Yves partner and responsible for the manufacturing was out that day to do an install on a boat. However. on Tuesday evening at 9pm I got an email with a UPS tracking number and i will get it by this Friday, on time to proceed with the installation this weekend. If I send back the old one they charge me next to nothing!
Superb customer service I would say and I just wanted to get the word out.
Cheers, Arjan
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Old 08-06-2011, 06:45   #2
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Re: Cape Horn Windvane: fantastic service.

I've met Yves at boat show">Annapolis Boat Show. Seems like a swell guy.
Voyage of Symbiosis:
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