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Old 17-06-2016, 09:24   #1
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BoatLeather wheel covers

I recently ordered and received a wheel cover from BoatLeathers. It was the wrong size and I have relatedly called them and emailed them on returning it for the proper size. They are not answering any of my contacts. Has anyone else out there had this response from them and if so, how did you get through?
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Old 17-06-2016, 15:54   #2
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Re: BoatLeather wheel covers

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Originally Posted by lizdann View Post
I recently ordered and received a wheel cover from BoatLeathers. It was the wrong size and I have relatedly called them and emailed them on returning it for the proper size. They are not answering any of my contacts. Has anyone else out there had this response from them and if so, how did you get through?
BoatLeathers is not a them but a him--a one man band. If he's out sailing it may be awhile before he gets back to you but, when he's in residence, he's very good about doing so and he will respond to your inquiry. For the sake of the discussion, why is the wheel cover the wrong size? Did you mis-measure or simply rely on him to supply a cover matching covers previously sold for the same boat? If the latter, it is not uncommon for prior owners to have changed boat wheels. I did so on our prior boat, to a much larger diameter wheel then came as standard equipment. N'any case "them/him/he" us usually pretty good about returns/exchanges unless the cover has been damaged by mishandling.

FWIW...
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