Cruisers Forum
 


Join CruisersForum Today

Reply
 
Thread Tools Rate Thread Display Modes
Old 13-12-2009, 07:17   #1
Registered User
 
Greg S's Avatar

Join Date: Feb 2006
Location: USA
Posts: 328
Blue Sky 2512ix Solar Charge Controller and IPN ProRemote

I would like to call out Blue Sky Energy Inc. for some well deserved praise.

We purchased our Blue Sky 2512ix, MPPT, solar charge controller and IPN ProRemote in 2007. It was easy to install and has worked flawlessly the entire time. (The IPN Pro remote allows you to set any charging parameter you wish on the charge controller and works as the battery monitor)

Two days before we were to depart on our 2009 winter cruise I discovered a problem with the 2512ix charge controller, which was no longer under warranty. Contacting Blue Sky, http://www.blueskyenergyinc.com/, put me in touch with one of their tech support technicians. The technician didn't hesitate to walk me through the trouble shooting process, even staying on the phone while I worked through some of the tests. He continued to help us once it was determined that the controller needed to be sent in for factory repair, giving clear, concise directions for the return. Then, as we were making our way down the US East Coast, he managed to stay in contact with us and kept us posted on the repair progress. Once the controller was ready for return to us he came through again, managing to hit a moving target, our southbound sailboat, with a UPS delivery in Saint Augustine, FL. Fantastic! The Technician stayed with us from start to finish and turned what could have been a nightmare for us, into a surprisingly pleasant experience.

From our experience Blue Sky not only makes a great product, but also has some of the best customer service of any company we have ever dealt with.
__________________
Greg S is offline   Reply With Quote
Reply

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Solar Panel Charge Controller lannen Electrical: Batteries, Generators & Solar 15 12-06-2009 03:34
Help me find a charge controller Blue Stocking Electrical: Batteries, Generators & Solar 1 16-12-2008 23:08
Charge controller for wind and/or solar. CSY Man Classifieds Archive 0 21-07-2007 11:31
One Solar Charge Controller or Two? exposure Electrical: Batteries, Generators & Solar 8 05-03-2007 04:10



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 22:25.


Google+
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.