Blue Sea Systems Multimeter

[tardog]

A couple of months ago I ordered a Mini multimeter from an online retailer...in a nutshell, the device broke fairly quickly. I e-mailed both the retailer and Blue Sea Systems and asked how to go about sending it in for service. The retailer never replied to any e-mail about service. No big surprise.

But for the record, I received fantastic customer service from Blue Sea. They sent me a new multimeter without making me go through all the hassles of providing receipts and/or sending my old one in first. They shipped out a new one immediately and sent along a pre-paid UPS label for the old one. I love the multimeter and honestly believe I just got a rare defective one.

It's rare these days when you actually receive good customer service, and for that I'll do what I can to support Blue Sea Systems and their products. Thanks!

[captain465]

I would also give Blue Seas a big thumbs up for excellent customer service!!!!!! I have had the need for advice and some small parts like LEDs and lables for a distribution panel, and they provided both without hesitation or charge. To top it all off, their equipment is excellent quality and well thought out.

[San Juan Sailor]

Tardog,
Who was the retailer? We could all benefit from this kind of info.

[Geno53]

I installed a blue sea system panel March of 08, in September i was hit by lightning and it fried every thing on the boat. For some reason the surveyor refused to replace the new panel so I called Blue Sea Systems to find out how to test the panel for problems. Without any questions they requested my address to send me a new panel (no charge not even shipping). I received it about a week after my call.

Aside from their service they build a great product.

Kudos to Blue Sea Systems and their customer service policy.

[clearsea]

I bought Blue Sea panels a few months ago for a refit and got around to installing them recently. In the interim, I lost one terminal screwbolt and munged a label. When I emailed to ask how to go about finding replacements, the reply came a week later and said the parts were in the mail. Amazing service.