Since this thread is about a customer service
experience with Balmar
, I'll chime in with one of my own.
I decided to install a Balmar
210 Amp alternator
on my engine
, rather than cramming a diesel
in one of the cockpit
lockers. A mechanic
installed it for me on a custom mount that he fabricated. When we cranked it up, the alternator
would cut off after a few minutes, with severe overheating
. I called Balmar's marketing
vp, Rick Jones, about it.
Rick and Balmar's technical expert spent quite a bit of time on the phone
with me trouble-shooting the problem. The company's owner, Steve Gammon even tried to help. I remember him talking with me from his home on a Sunday. They even sent me a brand new alternator, and bench-tested the original one in their shop. It tested OK, so they sent it back to me.
I still had the overheating
problem, even with the new alternator. Finally, Rick and the tech guy came to my house in Virginia
(they had been at the Boat Show
, about 3-1/2 hours away). They quickly determined that it was a faulty regulator
. Rick pulled a new one out of his bag, installed it, and all was good! Never had another problem with it! I was heading off to the Caribbean
about four weeks later, so Rick let me have the second alternator as a spare, only charging
a "core charge" for it, which was a fraction of the discounted retail cost that my mechanic
had charged me. I sent the spare back a year later, and received a full refund.
I have a hard time coming up with an example of excellent customer service
to beat this one.