Quote:
Originally Posted by dietervoegeli
Did you contact this dealer?
Promar Ltd
Tuzla-Istanbul
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Yes, I have been dealing with Promar for over a week now, who are only responsive if you keep on their case, but still unable to get a fix to my situation. Because there is no stock in Turkey, there is no solution.
I have phoned B&G in
Netherlands which is the logistics centre for the region but they won't deal with the end customer. I also tried the B&G
Australia office, got a call centre in
Asia somewhere, who just pointed me to Netherlands.
Tried working through the Lagoon dealer for Turkey (Tezmarin) who offered to help if I had a RMA - back to Promar, etc.
Life is too short, so ...
I called a few B&G dealers in the UK, and have ordered a replacement to be shipped to a friend in the UK (out of Netherlands direct) at the cost if £339. The friend is joining us in 10 days time so it is a prudent but expensive solution.
The UK supplier is Rowlands
Marine who have been brilliant-
phone +44 1758 613 193. Liz in the phone was my Florence Nightingale.
So, in my opinion, the B&G warranty isn't wirth the paper it is written on unless you are in a mainstream country.