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Old 09-02-2018, 08:25   #31
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Re: Avoid Rig -Rite!

I have bought from them for parts on my isomat mast. They had exactly what I needed, and even called back to tell me that what I ordered would not fit and I was able to get another. Mast boot,mast deck plate and wedge gasket. Worked great and no leaks. They did well for me. But I feel you have to know exactly what you need, they will get the right part, but will ship what you order. So be knowledgeable about what you want.
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Old 09-02-2018, 09:24   #32
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Re: Avoid Rig -Rite!

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Originally Posted by SVNeko View Post
They actually have a few niches where they are the sole US distributor of somewhat rare items, in my case Moonlight hatch parts.
Uh oh. My boat has Moonlight hatches.

If I need parts, I'll see if I can deal with these guys halfway around the world from me:

https://www.houdini-marine.co.uk/moonlight-products
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Old 09-02-2018, 09:33   #33
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Re: Avoid Rig -Rite!

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Originally Posted by star2steerby View Post
Dear fellow sailors,

In the process of attempting to share my bad experience with Rig-Rite , Inc., not only have I found that the number of disappointed customers are LEGION, but in fact, boaters have been having BAD experiences with Rig-Rite for YEARS!

The gal who runs this outfit seems to wear all hats, but no matter the function, she is habitually rude, has a "I don't give a F*#@k" attitude and then hangs up on you! One has to ask, how in the world does she stay in business???

Please do yourself a favor and seek your parts elsewhere. Otherwise you'll wind up wasting your time and money.
Man I am absolutely with you on this one. I tried to order a mast collar from them. It was horrendously overpriced: $180 and did not even remotely fit but was non refundable. She was so so so rude on the phone. I ordered gaskets for some hatches from them...same exact thing. Awful company.
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Old 09-02-2018, 10:06   #34
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Re: Avoid Rig -Rite!

Been dealing with Rig Rite for years...perhaps a dozen transactions. Iím a satisfied customer.

Itís true that the voice on the phone is more business-like than the table server smooziní you for the big tip at the local brasserie, but if you use the site to find the product you want and call to order it having done your homework, my guess is that youíll be pleased.
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Old 12-02-2018, 14:52   #35
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Re: Avoid Rig -Rite!

Quote:
Originally Posted by senormechanico View Post
Uh oh. My boat has Moonlight hatches.

If I need parts, I'll see if I can deal with these guys halfway around the world from me:

https://www.houdini-marine.co.uk/moonlight-products
Out of frustration, I went directly to BSI in Denmark, and had parts shipped directly to me. They were understanding about the distributor issues in the US.
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