Originally Posted by star2steerby
......She then informed me that I should probably hear back in a week or so regarding their availability... "You mean to say, that it'll take at least a week for someone to walk out and look in a box to see if you have the parts
you advertise on your website?" I asked incredulously. "CLICK!" was all I heard.
Boy, I don't what to tell you. In the many dealings that I have had with Rig-Rite, I had/have never been treated like that. In fact quite the opposite.
This is very odd. Odd enough that I even looked up the site to make sure that we are talking about the same company.
However, sometimes it does take a few try's to make contact. I just chalk it up to a small business trying to reduce overhead with minimum staffing.
Not to defend rudeness, but while seeking out some obscure, long obsolete rigging
part/s, they did tell me that they would have to get back to me in a few days. They would have to go to some storage
location/unit and go through some boxes to see if they still had it.
I was quite happy with the fact that somebody thought that they might have the part. Was more than willing to wait a few days or what ever time it took, to make sure.
Judging from other's comments also, I'm going to have to say that Rig-Rite might have just been having a bad week.
Shame that you had to be their sounding board.