Last winter, I left the west coast
headed for my first solo trip to the Bahamas
. My Alpha 3000 autopilot
started acting erratic as I was crossing Florida
bay on the second day out. On the 3rd day, the 25 year old equipment
wouldn't function at all.
I sent an email
description of my problem to Alpha Marine
Systems. They responded immediately with a preliminary diagnosis of motor
failure in the drive unit and suggested a test to further confirm their diagnosis.
After completing the test, I ordered a replacement motor
and had it shipped to a nearby fedex office. The motor arrived 2 days later, and I received installation
instructions by email
. I replaced the motor while anchored in No Name harbor and continued my voyage with barely a blip to my schedule.
I had valued my autopilot
for its reliability
and low power
draw. Now I also appreciate the company that built it and that continues to support its customers.
Thanks Alpha Marine