Cruisers Forum
 


Join CruisersForum Today

Reply
 
Thread Tools Rate Thread Display Modes
Old 20-05-2015, 05:19   #1
Senior Cruiser
 
colemj's Avatar

Cruisers Forum Supporter

Join Date: Oct 2005
Location: Presently on US East Coast
Boat: Manta 40 "Reach"
Posts: 10,049
Images: 12
Another MaxSea/C-Map chart problem

Looks like Paul L's missing charts problem isn't an isolated case.

We bought Jeppesen's C-Map chart product for our Furuno chart plotter containing charts that supposedly covers all of Central America and the Caribbean.

The description of the product clearly states that it contains charts covering all of Jamaica and Cuba.

Apparently, C-Map considers "all" of Jamaica as Kingston Harbor only, and "all" of Cuba as the extreme Eastern tip of the Windward Passage. The remainder of those countries are just big brown potatoes sitting on a solid blue background.

There could easily be other areas missing in this product that I am unaware of because we have not looked at them (Baha Mexico is also supposed to be contained, but I wonder…).

This is the only Caribbean chart product C-Map sells, so it isn't like Jamaica and Cuba fell through the crack and is contained in another product.

So far, MaxSea has told me to take the issue up with Furuno, but I don't see how that will be fruitful.

In most other chart packs, MaxSea provides a list of the charts contained in the pack so one can check before buying the exact coverage. In the case of this specific product MaxSea does not provide this list.

People may want to be aware and cautious when buying C-Map products.

Mark
__________________

__________________
www.svreach.com

You do not need a parachute to skydive. You only need a parachute to skydive twice.
colemj is offline   Reply With Quote
Old 20-05-2015, 05:43   #2
Registered User
 
ranger42c's Avatar

Join Date: Aug 2012
Location: Maryland, USA
Boat: 42' Sportfish
Posts: 2,984
Re: Another MaxSea/C-Map chart problem

Quote:
Originally Posted by colemj View Post
So far, MaxSea has told me to take the issue up with Furuno, but I don't see how that will be fruitful.

I would suspect both MaxSea and Furuno are low on the food chain, but Jeppeson (C-Map) ought to be able to speak to the issue. Have you pulsed them?

I'd presume the same chart packs would affect Jeppeson's own Plan2Nav tablet app, and any other nav software that offers C-Map charts as an option...


In Paul's case, I think I saw that a different chart pack had the areas he was after? (I don't remember that, perfectly, though...)

-Chris
__________________

__________________
Selby Bay, South River, Chesapeake Bay, USA.
ranger42c is offline   Reply With Quote
Old 20-05-2015, 06:26   #3
Senior Cruiser
 
colemj's Avatar

Cruisers Forum Supporter

Join Date: Oct 2005
Location: Presently on US East Coast
Boat: Manta 40 "Reach"
Posts: 10,049
Images: 12
Re: Another MaxSea/C-Map chart problem

I'm not sure all C-Map products are the same across all platforms. On their website, they send you straight to MaxSea for any reference to their Furuno product. MaxSea uses their chart data, but formats it themselves for Furuno application.

For example, their NT+, Max, and Mega Wide cartridge products for other chartplotters cover different regions than their similar download products offered for Furuno.

But I'm sure I will end up wasting equal amounts of time and frustration trying to get resolution from Jeppesen also.

Mark
__________________
www.svreach.com

You do not need a parachute to skydive. You only need a parachute to skydive twice.
colemj is offline   Reply With Quote
Old 20-05-2015, 13:10   #4
Senior Cruiser
 
colemj's Avatar

Cruisers Forum Supporter

Join Date: Oct 2005
Location: Presently on US East Coast
Boat: Manta 40 "Reach"
Posts: 10,049
Images: 12
Re: Another MaxSea/C-Map chart problem

Wow, what quick help! Apparently Jeppesen heard about this thread and I was contacted by Paul Wilson of Jeppesen within hours of posting it.

He has been extremely helpful - seemingly making my problem his full-time job for now. He has shown me that the raw data they provided MapMedia clearly contains all of the charts we are missing, and that the problem either lies with MapMedia's formatting having an error, or some type of error in my system.

Either way, he still considers it his problem to solve!

I am very hopeful that our problem will be solved now. A number of years ago, I had a horrible experience with Jeppesen when they owned Nobeltec and I bought it. An experience I can't speak much about without getting angry still. I swore never to involve myself with Jeppesen again.

I can tell you now that this is a different company. The past problem is a chapter I am very happy to put behind us and embrace the company in a more positive way.

Mark
__________________
www.svreach.com

You do not need a parachute to skydive. You only need a parachute to skydive twice.
colemj is offline   Reply With Quote
Old 20-05-2015, 15:58   #5
Senior Cruiser
 
colemj's Avatar

Cruisers Forum Supporter

Join Date: Oct 2005
Location: Presently on US East Coast
Boat: Manta 40 "Reach"
Posts: 10,049
Images: 12
Re: Another MaxSea/C-Map chart problem

Problem solved, and it's my fault. There was a setting in the Furuno menu that had somehow/sometime gotten changed. Resetting this to the correct value brought the Jamaica and Cuba charts back on-line. It is strange that the entire rest of Central America has worked fine with the wrong setting, and that small parts of Jamaica and Cuba also worked.

But the problem is solved now. Thread closed!

Mark
__________________
www.svreach.com

You do not need a parachute to skydive. You only need a parachute to skydive twice.
colemj is offline   Reply With Quote
Old 20-05-2015, 16:12   #6
Registered User
 
ranger42c's Avatar

Join Date: Aug 2012
Location: Maryland, USA
Boat: 42' Sportfish
Posts: 2,984
Re: Another MaxSea/C-Map chart problem

Wow, good news!

We had a Raymarine plotter on the last boat, and it used C-Map charts. At the time, I always found them to be very helpful. Useful to know they responded well in this case!

Guess I have the same hardware/software you do... so what setting was it? So I don't hose ours up similarly?



-Chris
__________________
Selby Bay, South River, Chesapeake Bay, USA.
ranger42c is offline   Reply With Quote
Old 20-05-2015, 16:18   #7
Senior Cruiser
 
colemj's Avatar

Cruisers Forum Supporter

Join Date: Oct 2005
Location: Presently on US East Coast
Boat: Manta 40 "Reach"
Posts: 10,049
Images: 12
Re: Another MaxSea/C-Map chart problem

Hey, I said the thread was closed

In the Furuno MENU – CHART – VECTOR make sure the Chart Database = JEPPESEN

That was set for HO57 on ours, so somehow, sometime that either didn't get set correctly, or got switched. The charts have been working perfectly throughout Central America until we got to Jamaica and found no charts at all.

I know it didn't happen between Panama and Jamaica on the passage.

Mark
__________________
www.svreach.com

You do not need a parachute to skydive. You only need a parachute to skydive twice.
colemj is offline   Reply With Quote
Old 20-05-2015, 16:26   #8
Registered User
 
ranger42c's Avatar

Join Date: Aug 2012
Location: Maryland, USA
Boat: 42' Sportfish
Posts: 2,984
Re: Another MaxSea/C-Map chart problem

OK, I can take a hint.





Thanks for the setting info, though. I only have the NOAA charts on the NN3D for around here (use C-Map on the two tablets, though), so a hose up in that setting is luckily (I think) one I'd probably notice relatively quickly. (He says, optimistically.)


-Chris
__________________

__________________
Selby Bay, South River, Chesapeake Bay, USA.
ranger42c is offline   Reply With Quote
Reply

Tags
c-map, maxsea

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Poor customer service by Maxsea and C-Map, or don't sail to Easter Island Paul L Navigation 51 06-09-2015 08:50
Want To Buy: C Map NT+ (not C Map Max) ianca Classifieds Archive 0 21-02-2013 05:10
C-Map NT+ Vs C-Map Max River Cruiser Marine Electronics 2 28-06-2012 10:19
MaxSea Chart Frozen dreamon Marine Electronics 4 06-10-2011 18:56
Maxsea 10 GPS / Chart Calibration Captain Jaz Navigation 5 19-10-2009 08:48



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 06:54.


Google+
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.