Fortress anchor customers service

[Luggsy]

Hi been reading up on fortress customer service they seem to have a good feedback, I have now sent them 5 emails regarding my FX23 but for some reason they are just not answering me , I have also sent a email to a guy of this site called Brian still no reply getting really frustrated now any one had any problems with them ?

[Training Wheels]

I think they’re short handed. I had the same issue, but they did finally get back to me with the same great customer service. I can’t remember if it was the holidays or a big boat show, but they said they got behind and apologized. I do think you’re better off emailing them directly rather than through their website.

[a64pilot]

Fortress anchors check in here often, I’d be surprised if it took very long for them to get to you.
I have never heard of a complaint how they handle a claim once they are alerted to it.

[double u]

Brian definitely is one of the good guys, I know him personally.

[GordMay]

Greetings and welcome aboard the CF, Luggsy.

[thinwater]

Brian is no longer with Fortress (a few months now). That is what I was told by Fortress, and I have not spoken with Brian since that.

[Training Wheels]

Try this email: karen@fortressanchors.com

[Mike OReilly]

Just curious Luggsy; you sent five emails, but over what time period? How long have you waited? If it’s only been a few days I’d not be hitting the panic button. If it’s been more than a week, then maybe…

[FortressAnchors]

Hello Luggsy,

My name is Lynn. . I work at Fortress Anchors in the Customer Service Department. I just signed up at the forum to specifically address your concerns. We pride ourselves on providing world class customer service.

If you would kindly call our customer service team at 800-825-6289, we will gladly provide you with excellent service.

You can also reach me personally via email: lynn@fortressanchors.com

I hope to hear from you soon.
Lynn

[Luggsy]

Originally Posted by Mike OReilly

Just curious Luggsy; you sent five emails, but over what time period? How long have you waited? If it’s only been a few days I’d not be hitting the panic button. If it’s been more than a week, then maybe…

Hi been 2 weeks now

[Luggsy]

Originally Posted by Training Wheels

Try this email: karen@fortressanchors.com

Hi thanks for that , I have sent Karen a email

[Chuck Hawley]

Originally Posted by Luggsy

Hi been reading up on fortress customer service they seem to have a good feedback, I have now sent them 5 emails regarding my FX23 but for some reason they are just not answering me , I have also sent a email to a guy of this site called Brian still no reply getting really frustrated now any one had any problems with them ?

After more than 20 years of working at Fortress, Brian has moved on, so that might be part of the problem. IN general, I have had excellent success with them, so I hope this is temporary.

Chuck

[GordMay]

Greetings and welcome aboard the CF, Lynn.

[kismet]

Very good service for me, some months back.

[JPA Cate]

Originally Posted by FortressAnchors

Hello Luggsy,

My name is Lynn. . I work at Fortress Anchors in the Customer Service Department. I just signed up at the forum to specifically address your concerns. We pride ourselves on providing world class customer service.

If you would kindly call our customer service team at 800-825-6289, we will gladly provide you with excellent service.

You can also reach me personally via email: lynn@fortressanchors.com

I hope to hear from you soon.
Lynn

Luggsy: You might try this one, above, if the karen one does not work.

A moderator sent Fortress a link to your thread, in hopes of facilitating your getting in more satisfactory touch with them.

Ann